Jamie Rappaport
Cumming
Summary
I am a customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. I am also a meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Panera Bread
12.2023 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Regional Bakery Market Manager
Panera Bread
07.2019 - Current
- Reduced labor from over 3.5% down to 2.0% saving the company hundreds of thousands of dollars monthly
- Continually maintained and improved company's reputation and positive image in markets served.
- Manage 47 cafes, 5 supervisors, and over 65 bakers
- Managed all baking operations professionally and handled all problems confidently.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Implemented policies and standard operating procedures for continuous improvement.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Evaluated upcoming program plans to forecast expected resource needs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
Director Of Bakery Operations
Panera Bread Co
02.2013 - 07.2019
- Typically supervises 6 managers and oversees 34 cafes and up to 75 non-supervisory bakers within the stores.
- Insured all Bakery product was held to the utmost quality according to Panera Standards.
- Carries out supervisory responsibilities in accordance with Panera's policies and procedures.
- Responsibilities include interviewing, hiring, and training both managers and bakers; planning, assigning, and directing work; appraising performance, rewarding and coaching managers and bakers; addressing complaints and resolving problems.
- Responsible for the development of management staff by coaching and weekly one on ones with direct reports.
- Responsible for utilizing current company strategies for associate hiring, on boarding, development, and performance management to create a best in-class workforce.
- Make and review weekly schedules and weekly payroll reports for all bakers and Managers for all 34 cafes.
- Ensures the safety/security of company assets, customers, and associates through regular store walks, ensures monthly Shrink and Safety meetings are held, and training of store standards/compliance with company and government safety standards.
- Leads a culture of empowerment through utilizing code of ethics, policies, and standard operating procedures.
- Fosters a culture of diversity and inclusion with creating an environment of engagement with the bakers.
- Represents the company to outside organizations within the local community.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Reported to the Operations manager regarding all store and staff issues.
- Completed performance reviews each quarter, offering praise and recommendations for improvement.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Counted weekly inventory Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Led and directed team members on effective methods, operations and procedures.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Sales Manager
Green Star Insulation
02.2009 - 01.2013
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Developed and implemented comprehensive salesperson training program.
- Produced contracts, reports, letters, and proposals for clients.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Aggressively pursued competitive accounts by differentiating company from competitors.
Education
University of Nevada - Las Vegas
Las Vegas, NVHigh School Diploma -
Cimarron Memorial High School
Las Vegas, NV1996
Skills
- Staff scheduling
- Natural effective leader
- Strong work ethic
- Staff training/development
- Conflict resolution techniques
- Efficient multi-tasker
- Trained in performance and wage reviews
- Product development
- Recruiting
- Business operations expertise
- Organized
- Inventory control
- Point of Sale (POS) system operation
- Exceptional interpersonal communication
- Passion for customer satisfaction
- Customer service
- Payroll
- Performance reviews, performance management
- Profit and loss, quality control
- OSHA Safety
- Time management skills
- Training and development
- Excellent communication
- Problem resolution
- MS Office
- Verbal and written communication
- Microsoft SharePoint
- Corrective Actions
- Customer Satisfaction
- Employee Performance Evaluations
- Top talent recruiting, hiring, and retention
- Succession planning
- Goal setting
- Team training and development
- Team leadership
- Labor cost controls
- Employee development
- Operations management
Accomplishments
- Proficient in MS Word, Excel, Power point
- Several Customer Service Awards Accomplishments
- Staff Development: Trained and oversee 6 managers and over 60 bakers in 33 cafes.
- Staffing: Recruiting, hiring, and onboarding process.
- Leadership: Served as key contributing member to Leadership team.
- Management professional effective at building highly-motivated teams, as well as leading cross- functional teams in a fast-paced environment.
- Production Supervisor focused on producing high quality products that exceed customer expectations and help achieve company production and revenue goals.
- Manufacturing operations executive with over 20 years in management with consistent success in achieving revenue, cost, productivity and delivery goals.
Certification
- ServSafe Certified
- Microsoft Office Specialist (MOS)
- Customer Service Professional Certificate
- Customer Service Representative Certificate
- Leadership Essentials Certificate
- Bakery Market Manager Certified
Timeline
General Manager
Panera Bread
12.2023 - Current
Regional Bakery Market Manager
Panera Bread
07.2019 - Current
Director Of Bakery Operations
Panera Bread Co
02.2013 - 07.2019
Sales Manager
Green Star Insulation
02.2009 - 01.2013
High School Diploma -
Cimarron Memorial High School
University of Nevada - Las Vegas