Jamil Dunn
Fairburn
Summary
Dedicated financial counselor with expertise in insurance verification and revenue cycle management. Proven ability to resolve conflicts and enhance patient experiences through effective communication and teamwork.
Overview
26
26
years of professional experience
Work History
Patient Financial Counselor
Grady Memorial Hospital
04.2020 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Insurance Verification Specialist
Children's Healthcare of Atlanta
05.2000 - 02.2020
- Posted payments to accounts and maintained records.
- Assisted with medical coding and billing tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
Education
High School Diploma -
Hillside High School
Hillside, NJ06-1993
Skills
- Revenue cycle management
- Medical billing
- Financial counseling
- Claims processing
- Medicare expertise
- Insurance verification
- Verbal and written communication
- Payment collection
- Customer service
- HIPAA compliance
- Conflict resolution
- Teamwork orientation
- Patient registration
Accomplishments
- Achieved highest accuracy percentage by completing the most accounts with accuracy and efficiency.
Timeline
Patient Financial Counselor
Grady Memorial Hospital
04.2020 - Current
Insurance Verification Specialist
Children's Healthcare of Atlanta
05.2000 - 02.2020
High School Diploma -
Hillside High School