Jamila Johnson
Mableton
Summary
Leasing and property management professional with over five years of experience in multifamily housing. Expertise in luxury lease-ups, tax credit, and Section 8 properties, along with strong skills in resident relations and outreach marketing. Proven ability to enhance customer satisfaction and drive operational excellence in new construction communities.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Carter-Haston
MAbleton
08.2024 - 01.2025
- Maintained accurate records of prospective renters, applications and leases.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Responded to tenant requests for maintenance services in a timely manner.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Checked rental eligibility by following company's verification process.
- Tracked leads using CRM software and followed up with interested parties.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Participated in community events related to leasing activities or tenant relations.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Implemented strategies designed to increase occupancy rates within targeted time frames.
- Developed marketing strategies for vacant units, including advertising campaigns and promotional events.
- Coordinated with property management teams to ensure smooth transition of new tenants.
- Generated leads through social media platforms such as Facebook, Twitter, and Instagram.
- Managed website content related to leasing activities including updating unit availability information and pricing changes.
Floating Leasing Consultant
Aaa Apartment Staffing
Atlanta
07.2018 - 09.2023
- Delivered comprehensive leasing and marketing services across diverse properties in Atlanta.
- Maintained accurate records of all leasing activities using property management software.
- Coordinated property tours and conducted move-in inspections to ensure tenant satisfaction.
- Advertised available properties through online listings and print media as needed.
- Responded promptly to tenant inquiries to provide exceptional customer service.
- Completed leasing paperwork efficiently to expedite the onboarding process for new tenants.
- Recognized for adaptability and professionalism while integrating into new teams and environments.
Assistant Property Manager
Fred W, Ahlemeier
Saint Louis
07.2017 - 06.2018
- Prepared monthly financial reports for review by the property manager.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Collected first month's rent along with security deposit prior to move-in date.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- lead a team of 7 serving 264 apartment homes
- created and executed the marketing plan
- minimized budget expenses, increased rents with minor upgrades and and NOI by 30%
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
Leasing Manager
Draper and Kramer
Saint Louis
05.2016 - 07.2017
- Prepared marketing materials for vacant units to attract potential tenants.
- Increased occupancy from 87% to 99% within five months through partnerships with two major local employers.
- Monitored building vacancy levels and reported findings to management for strategic planning.
- Resolved issues promptly, demonstrating strong problem-solving capabilities.
- Implemented creative solutions that exceeded customer satisfaction and improved tenant experiences.
- Executed daily responsibilities with accuracy and efficiency, ensuring smooth operations.
Education
BBA - Business Administration
Florissant Valley Community Colleeg
Florissant, MO05-2021
Skills
- Leasing professional
- Marketing strategies
- New construction management
- Resident retention
- Tax credit and Section 8 expertise
- CRM proficiency (Yardi)
- Customer service excellence
- Fair housing compliance
Timeline
Leasing Consultant
Carter-Haston
08.2024 - 01.2025
Floating Leasing Consultant
Aaa Apartment Staffing
07.2018 - 09.2023
Assistant Property Manager
Fred W, Ahlemeier
07.2017 - 06.2018
Leasing Manager
Draper and Kramer
05.2016 - 07.2017
BBA - Business Administration
Florissant Valley Community Colleeg
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