Jamilla Harrison

• Provided exceptional customer service, assisting travelers with vehicle rentals, upgrades, and personalized solutions to meet tight travel schedules.
• Managed high-volume operations in a fast-paced airport location, catering to a diverse clientele, including business travelers and international customers.
• Excelled in upselling optional services, including additional insurance coverage, GPS, and fuel plans, contributing to the airport revenue goals.
• Successfully managed a fast-paced rental environment at a major airport location, servicing a high volume of domestic and international travelers daily.
• Delivered tailored solutions to meet the unique needs of airport customers, including last-minute rentals, upgrades, and transportation alternatives for delayed or canceled flights.
• Assisted travelers from diverse backgrounds, navigating international driving requirements, language barriers, and cross-border rental policies to provide seamless service.

• Maintained client accounts and customer relationships by fulfilling needs and resolving customer complaints
• Managed a high volume of tasks in a fast-paced environment while maintaining attention to detail and efficiency.
• Delivered exceptional customer service through client engagement, problem-solving, and upselling.
• Selected to be amongst the few MTs in my region that were chosen to be a part of the company’s “Highflyer” program which resulted in my promotion to Management Assistant
• Collaborated with insurance companies, including State Farm, to coordinate rentals for customers with active insurance claims, ensuring seamless service during the claims process.
• Supported the implementation of a new customer feedback system that improved our customer satisfaction score by 25%
• Assisted customers with insurance-related inquiries, verifying policy coverage and claim details to provide accurate rental solutions.
• Tracked our branch’s performance in the market based on metrics such as sales percentages, fleet growth, and customer service scores
• Coordinated with insurance providers and claims adjusters to facilitate rental needs for customers with ongoing claims or policy coverage.

• Accountable for delivering high-quality basketball instruction to100+ campers and clinic participants, this includes teaching fundamental skills, organizing drills, and facilitating competitions
• Collab with Hawks and NBA Alumni with back-end execution for events to help maintain partnerships and effective dissemination of mass communications
• Efficiently coordinated schedules and timelines for10+ weekly events, ensuring timely execution and100% adherence to deadlines

• Served as the face of the Atlanta Hawks and Skyhawks retail operations, delivering exceptional customer service to fans and creating memorable shopping experiences.
• Promoted and sold team merchandise, including apparel and accessories, at retail stores, pop-up locations, and game-day events to drive revenue and brand visibility.
• Maintained in-depth knowledge of product offerings, current promotions, and upcoming collections to provide personalized recommendations and enhance customer satisfaction.
• Represented the brand at special events, games, and community outreach initiatives, showcasing new merchandise and engaging with fans to build loyalty.
• Sales Goals: Achieved and exceeded individual and team sales targets by actively upselling products and fostering positive relationships with customers.
• Actively gathered feedback from customers to relay to management, contributing to ongoing improvements in merchandise offerings and retail experiences.

• Processed and fulfilled online orders efficiently, maintaining accuracy in inventory management, packaging, and shipping to meet delivery deadlines.
• Provided exceptional support to customers by resolving inquiries and issues related to orders, returns, and product availability via email and online communication channels.
• Inventory Management: Monitored and updated product listings, descriptions, and stock levels to ensure accuracy and availability across the online store.
• Data Analysis: Analyzed e-commerce performance metrics, including sales trends, website traffic, and customer feedback, to identify opportunities for growth and improvement.
• Collaboration: Partnered with marketing and design teams to develop and implement strategies for promoting merchandise through social media, email campaigns, and other digital channels.
• Brand Representation: Ensured all online merchandise aligned with the Atlanta Hawks brand standards, creating a consistent and engaging fan experience.
• Technical Support: Assisted in troubleshooting technical issues related to the e-commerce platform, working with vendors and IT support as needed.