Jamilla Harrison
Atlanta
Summary
Driven professional with experience in high-volume hospitality and sales environments. Build relationships and communicate effectively to convert interactions into revenue. Skilled in client engagement, problem-solving, and adapting to fast-paced settings. Eager to leverage sales and customer-focused expertise in a recruiting and outreach-driven role.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Westin Hotel
Atlanta
05.2025 - Current
- Served 75–100+ guests daily in high-volume, 1,000+ room property, managing check-ins, reservations, and addressing guest needs
- Generated $1,000–$2,000+ in monthly upsell revenue by promoting room upgrades, amenities, and services based on guest needs
- Resolved 25–40+ guest concerns per shift, enhancing guest satisfaction and delivering seamless experiences
- Communicated with guests through in-person, phone, and digital channels, assessing needs and delivering tailored service solutions
- Trained and onboarded new hires and leadership staff, including a manager, improving team performance and service consistency
- Collaborated with cross-functional teams to support operations for 100+ daily guests, streamlining processes across departments
Assistant Manager
Enterprise Rent-A-Car
Atlanta
01.2024 - 12.2025
- Converted 50–80+ daily customer interactions into sales opportunities at high-volume flagship and airport locations, enhancing overall sales performance
- Cultivated relationships with 100+ clients weekly through effective communication and personalized service, fostering client loyalty and satisfaction
- Managed operations across 3 branch types (flagship, airport, and local), adapting to different customer demands and workflows
- Consistently met and exceeded sales goals by promoting services, handling objections, and maintaining high customer satisfaction
- Increased upsell revenue through protection plan and service add-ons, averaging $12–$20 per transaction, contributing to revenue growth
Education
MBA - Business Administration
Shorter University
Rome, GA05-2022
Skills
- Client communication
- Sales & Upselling
- Lead generation
- Needs assessment
- Relationship Building
- Team collaboration
- Conflict resolution
- Time management
Timeline
Front Desk Agent
Westin Hotel
05.2025 - Current
Assistant Manager
Enterprise Rent-A-Car
01.2024 - 12.2025
MBA - Business Administration
Shorter University