JANA HENDRIX
Covington
Summary
Qualified professional with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
6
6
years of professional experience
Work History
OFFICE MANAGER
Georgia Dermatology
Conyers, GA
09.2025 - Current
- Streamlined office operations, enhancing workflow efficiency and reducing administrative delays.
- Coordinated scheduling for patient appointments, optimizing provider availability and patient satisfaction.
- Managed inventory of medical supplies, ensuring timely restocking and compliance with health regulations.
- Trained new staff in office procedures and software systems, fostering a collaborative work environment.
- Oversaw billing processes, ensuring accuracy in insurance claims submission and follow-up procedures.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Monitored and reported discrepancies in cash handling, adhering to company policies.
PATIENT CARE TECHNICIAN / SECRETARY
Children’s Healthcare of Atlanta
Atlanta, GA
01.2023 - 01.2025
- Provided compassionate, high-quality patient care while supporting nursing staff and contributing to efficient daily operations.
- Assisted with training new Patient Care Technicians and helped maintain a safe, clean, organized, and well-stocked environment.
- Communicated effectively with patients, families, nurses, and other healthcare professionals.
- Followed established healthcare protocols and procedures while maintaining a strong focus on patient safety and quality service.
- Supported team productivity by anticipating needs, prioritizing responsibilities, and completing tasks efficiently in a fast-paced environment.
OB SURGICAL TECHNOLOGIST / SECRETARY
Piedmont Rockdale Hospital
Conyers, GA
01.2021 - 01.2023
- Collaborated with interdisciplinary healthcare teams to provide care and support for obstetric and gynecologic patients.
- Assisted with surgical procedures including C-sections, hysterectomies, and laparoscopic surgeries.
- Prepared operating rooms and maintained sterile environments in accordance with established protocols.
- Coordinated efficiently with surgical teams to support smooth case transitions and daily operating room workflow.
- Maintained a high level of organization, attention to detail, and professionalism in a fast-paced clinical environment.
Education
Associate Degree - Legal Studies
Chattahoochee Technical College
09.2026
Nursing
Chamberlain University
Stockbridge, GA01.2025
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Athens Technical College
Athens, GA01.2023
Certified Surgical Technology -
North Georgia Nursing Academy
Oakwood, GA01.2022
Dental Assistant -
Future Dental Assistants of Atlanta
Atlanta, GA01.2017
Skills
- Office & Administrative Management
- Staff Supervision & Training
- Scheduling & Calendar Management
- Patient & Customer Relations
- Records & Document Management
- Data entry
- Billing & Administrative Support
- Workflow & Process Improvement
- Confidential Information Management
- Written & Verbal Communication
- Problem Solving & Prioritization
- Team Collaboration
- Microsoft Office & Office Software
- Organization & Time Management
Timeline
OFFICE MANAGER
Georgia Dermatology
09.2025 - Current
PATIENT CARE TECHNICIAN / SECRETARY
Children’s Healthcare of Atlanta
01.2023 - 01.2025
OB SURGICAL TECHNOLOGIST / SECRETARY
Piedmont Rockdale Hospital
01.2021 - 01.2023
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Athens Technical College
Associate Degree - Legal Studies
Chattahoochee Technical College
Nursing
Chamberlain University
Certified Surgical Technology -
North Georgia Nursing Academy
Dental Assistant -
Future Dental Assistants of Atlanta