Janai Butler
Dublin
Summary
Proven Inventory Specialist with a track record of enhancing inventory accuracy at Best Buy Inc. through diligent cycle counts and effective discrepancy reconciliation. Adept in customer service and MS Office, demonstrated through improved customer satisfaction and teamwork. Skilled in merging attention to detail with collaboration to achieve operational excellence.
Overview
15
15
years of professional experience
Work History
Inventory Specialist
Best Buy Inc
01.2023 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Front Desk Receptionist
Eastman Mental Health
04.2021 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Customer Service Representative
Academy Sports and Outdoors
01.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Care Representative
Nordson Corporation
05.2010 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
High School Diploma - General Studies
Johnson County High
Wrightsville, GA05.2008
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- MS office
Timeline
Inventory Specialist
Best Buy Inc
01.2023 - Current
Front Desk Receptionist
Eastman Mental Health
04.2021 - 05.2022
Customer Service Representative
Academy Sports and Outdoors
01.2019 - 04.2021
Customer Care Representative
Nordson Corporation
05.2010 - 08.2016
High School Diploma - General Studies
Johnson County High
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