Janary Gray
Locust Grove,GA
Overview
13
13
years of professional experience
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Skills
- Business Development and Planning
- Sales Presentation
- Sales Process
- Sales Expertise
- Goals and Performance
- Coaching and Mentoring
- Persuasive Negotiations
- Sales Strategy Development
- Recruiting and Hiring
- Risk Mitigation
- Account and Territory Management
- Profit and Revenue-Generating Strategies
- Team Oversight
- CRM Software
- Time Management
- Verbal and Written Communication
- Product Knowledge
- Consultative Selling Techniques
- Interdepartmental Collaboration
- Accomplished Manager
- Communication and Engagement Techniques
- Critical Thinking
- Multidisciplinary Team Leadership
- Active Listening
- Judgment and Decision-Making
- Complex Problem-Solving
- Excellent Communication Skills
- Motivational Techniques
Work History
Sales Manager
Simply Business
11.2022 - Current
- Responsible for tracking and driving performance of team of 5-7 sales supervisors.
- Also responsible for hiring, training, providing professional development and setting weekly, monthly, or quarterly goals based on team's performance to date.
- Improved Gross written premium by approximately $500,000 YoY.
- Improved inbound conversion by 1.0pts YoY.
- Led team to achieve first profitable quarter in two years, evidencing strong leadership and sales strategy implementation.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Customer Service Manager
Geico
03.2022 - 11.2022
- Responsible for molding newly hired associates.
- Responsible for tracking and driving performance of team of 8-10 Customer service supervisors.
- Improved Survey by 2.2pts YoY.
- Improved multi-line referrals by 4.5pts YoY.
- Improved team productivity by 1.5pts YoY.
- #1 New hire Customer Service Manager.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Sales Manager
Geico
03.2021 - 03.2022
- Responsible for tracking and driving performance of team of 8-10 sales supervisors.
- Also responsible for hiring, training, providing professional development and setting weekly, monthly, or quarterly goals based on team's performance to date.
- Biggest YoY improvement in work output (40%) company wide.
- Improved department closure by 3.5pts.
- First (1st) quartile Sales Manager.
- Successfully led department rollout of sales bundling process, placing our department at #1 companywide.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Sales Supervisor
Geico
09.2018 - 03.2021
- Responsible for tracking and driving performance of team of 8-10 sales agents. Direct and supervise employees engaged in phone sales.
- # 1 Sales Supervisor in 2019.
- # 3 Sales Supervisor in 2020
- Moved fourth (4th) quartile team into first (1st) quartile.
- Managed project where region ranked #1 companywide.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Management Development Program
Geico
05.2018 - 09.2018
- Responsible for solving region's biggest opportunities through project work.
- Managed team of 5-8 Sales Agents.
- Drove performance sales performance of Sales agents improving productivity by 10%.
- Present solutions and findings to officers of company.
- Worked on project that improved regional bottom line by $250,000.
- Improved Michigan process handling impacted surveys by 1.5pts.
- Displayed high-level sales, negotiation and proposal preparation skills.
- Built cohesive teams and devised clear, actionable plans to meet program goals.
- Tracked KPI and monitored net profitability of assigned agreements
- Maintained productive communications with corporate management and customer representatives.
- Anticipated, identified and resolved program issues through solicitation of timely feedback and use of conflict resolution techniques.
- Standardized processes, evaluated programs and conducted performance reviews with eye toward continuous improvement for organization.
Business Leadership Intern
GEICO
Macon, GA
05.2017 - 09.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Developed and maintained relationships with key internal stakeholders.
- Facilitated successful completion of projects from concept to launch.
Mortgage Banker
Network Capital Funding
Miami, FL
03.2015 - 03.2016
- Negotiated terms and conditions for each loan application and fund loans in a timely fashion; loans
have ranged from as little as $50,000.00 to as much as $5,000,000.00 plus. - Worked with underwriters to fix application problems and resolve issues.
- Evaluated client financial positions and identified most appropriate banking products.
- Located and pre-qualified customers for mortgages.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Processed loan applications and monitored progress from start to finish.
Manager
Redress Organization
Miami, FL
03.2011 - 02.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed and developed twelve (12) consultants.
- Hired, trained and coached new team leads and agents.
- Negotiated contract terms with prospective employees.
- Developed top performers in the company.
- Help build revenue stream of the company by ten percent (10%).
- Help the company become more visible leveraging new marketing strategies
- Maximized performance by monitoring daily activities and mentoring team members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Bachelor of Arts - Psychology & Interdisciplinary Studies
Florida International University
Miami, FL04.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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