Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janay Turner

Lawrenceville

Summary

Experienced customer experience associate with a strong background in operations, customer support, and virtual assistance. Thrives on delivering exceptional service and building lasting relationships. Eager to leverage proven skills and unwavering enthusiasm for customer satisfaction.

Overview

5
5
years of professional experience

Work History

Yard Coordinator

Target Logistics
Lawrenceville, GA
11.2024 - 01.2025

Organizing and managing the movement of materials, equipment, and resources within a logistical yard or site.

Overseeing inventory control.

Monitoring safety regulations compliance.

Ensuring efficient operations.

Managing yard space and accessibility for vehicles and equipment.

Dsp Driver

Pierce One Logistics
Buford, GA
03.2024 - 10.2024

Delivering over 100 goods to customers in a safe and timely manner

Helping with loading and unloading delivery vehicles

Reporting potential issues to a appropriate personnel

Utilized handheld devices to scan and track packages throughout the delivery process

Interact professionally and courteously with customers

Manager

The Varsity
08.2023 - 12.2023
  • Take orders from customers and process payments accurately
  • Prepare and cook food items in accordance with company standards
  • Ensure food is served in a timely manner and at the correct temperature
  • Maintain a clean and organized work area, including cleaning equipment and utensils
  • Assist with inventory management and restocking supplies as needed
  • Provide excellent customer service and address customer concerns or complaints
  • Follow all food safety and sanitation guidelines to ensure a safe and healthy workplace
  • Collaborate with team members to ensure efficient and effective operations
  • Adhere to company policies and procedures at all times
  • Checked voicemail messages and returned calls in a timely manner

Warehouse Associate

Amazon
01.2023 - 08.2023
  • Inspecting packages for defects and damages
  • Receive, unload and place incoming inventory items appropriately
  • Keep warehouse clean and organized daily
  • Lift and moved heavy products to correct areas

Customer Service Representative

Lexis Nexis
11.2021 - 08.2022
  • Completing40+ orders per day
  • Manage customers with past due accounts less than30 days old to optimize loss prevention and revive positive account statuses
  • Taking inbound calls to handle inquiries and resolve issues
  • Data Entry on Excel Spread sheet
  • Adhere to HIPPA guidelines
  • Maintained a knowledge base of certificate and company information
  • Actively worked to display a courteous and empathetic attitude to customers and colleagues

Release of Information Specialist

Ciox Health
06.2021 - 08.2021
  • Responded to calls from medical support personnel requesting records
  • Logged and scanned medical record request into MRO database
  • Determined records to be released by reviewing requestor’s information in accordance with HIPPA guidelines
  • Obtained pertinent patient data from various sources, including electronic, off-site, or physical records that match patient requests
  • Performed work standards to meet department goals and objectives

Chart Retrieval Specialist

Change Healthcare
03.2021 - 05.2021
  • Called Medical offices to retrieve information from patients’ charts
  • Scheduled to retrieve charts via fax, mail, uploading, and onsite
  • Confirmed office information
  • Scheduled chart retrievals in a timely manner, consistently meeting company goals
  • Returned phone calls and messages in a timely manner

Shift Supervisor

CVS
07.2020 - 03.2021
  • Opened and Closed several store locations
  • Greeted customers with a positive attitude and smile
  • Performed cashier responsibilities
  • Restocked Shelves
  • Provided training when necessary

Medical Receptionist

Gwinnett Psychiatry
10.2019 - 12.2019
  • Greeted Patients upon arrival
  • Signed patients in and obtained insurance information
  • Provided patients with new patient forms and office documents
  • Scheduled appointments
  • Followed up with patients regarding appointments and other detailed information

Education

Diploma - Medical Admin Assistant

Pennco Tech
Blackwood, New Jersey
10.2020

No Degree - Esthetics

Hogan Institute of Cosmetology And Esthetics
Lilburn, GA
08-2025

Skills

  • Customer Experience
  • Live Chat
  • Email Support
  • Zendesk
  • Salesforce/IQ
  • Event Planning
  • Administrative Skills
  • Time Management
  • Attentiveness
  • Active listening Skills
  • Cashier
  • Multitasking
  • Scheduling
  • Cash Handling
  • Shipping and receiving
  • Warehouse operations
  • Yard safety procedures
  • Scheduling expertise
  • Data entry
  • Active listening
  • Customer service
  • Critical thinking

Timeline

Yard Coordinator

Target Logistics
11.2024 - 01.2025

Dsp Driver

Pierce One Logistics
03.2024 - 10.2024

Manager

The Varsity
08.2023 - 12.2023

Warehouse Associate

Amazon
01.2023 - 08.2023

Customer Service Representative

Lexis Nexis
11.2021 - 08.2022

Release of Information Specialist

Ciox Health
06.2021 - 08.2021

Chart Retrieval Specialist

Change Healthcare
03.2021 - 05.2021

Shift Supervisor

CVS
07.2020 - 03.2021

Medical Receptionist

Gwinnett Psychiatry
10.2019 - 12.2019

Diploma - Medical Admin Assistant

Pennco Tech

No Degree - Esthetics

Hogan Institute of Cosmetology And Esthetics
Janay Turner