Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janay Turner

Lawrenceville

Summary

Experienced customer experience associate with a strong background in operations, customer support, and virtual assistance. Thrives on delivering exceptional service and building lasting relationships. Eager to leverage proven skills and unwavering enthusiasm for customer satisfaction.

Overview

5
5
years of professional experience

Work History

Yard Coordinator

Target Logistics
11.2024 - 01.2025

Organizing and managing the movement of materials, equipment, and resources within a logistical yard or site.

Overseeing inventory control.

Monitoring safety regulations compliance.

Ensuring efficient operations.

Managing yard space and accessibility for vehicles and equipment.

Dsp Driver

Pierce One Logistics
03.2024 - 10.2024

Delivering over 100 goods to customers in a safe and timely manner

Helping with loading and unloading delivery vehicles

Reporting potential issues to a appropriate personnel

Utilized handheld devices to scan and track packages throughout the delivery process

Interact professionally and courteously with customers



Manager

The Varsity
08.2023 - 12.2023
  • Take orders from customers and process payments accurately
  • Prepare and cook food items in accordance with company standards
  • Ensure food is served in a timely manner and at the correct temperature
  • Maintain a clean and organized work area, including cleaning equipment and utensils
  • Assist with inventory management and restocking supplies as needed
  • Provide excellent customer service and address customer concerns or complaints
  • Follow all food safety and sanitation guidelines to ensure a safe and healthy workplace
  • Collaborate with team members to ensure efficient and effective operations
  • Adhere to company policies and procedures at all times
  • Checked voicemail messages and returned calls in a timely manner

Warehouse Associate

Amazon
01.2023 - 08.2023
  • Inspecting packages for defects and damages
  • Receive, unload and place incoming inventory items appropriately
  • Keep warehouse clean and organized daily
  • Lift and moved heavy products to correct areas

Customer Service Representative

Lexis Nexis
11.2021 - 08.2022
  • Completing40+ orders per day
  • Manage customers with past due accounts less than30 days old to optimize loss prevention and revive positive account statuses
  • Taking inbound calls to handle inquiries and resolve issues
  • Data Entry on Excel Spread sheet
  • Adhere to HIPPA guidelines
  • Maintained a knowledge base of certificate and company information
  • Actively worked to display a courteous and empathetic attitude to customers and colleagues

Release of Information Specialist

Ciox Health
06.2021 - 08.2021
  • Responded to calls from medical support personnel requesting records
  • Logged and scanned medical record request into MRO database
  • Determined records to be released by reviewing requestor’s information in accordance with HIPPA guidelines
  • Obtained pertinent patient data from various sources, including electronic, off-site, or physical records that match patient requests
  • Performed work standards to meet department goals and objectives

Chart Retrieval Specialist

Change Healthcare
03.2021 - 05.2021
  • Called Medical offices to retrieve information from patients’ charts
  • Scheduled to retrieve charts via fax, mail, uploading, and onsite
  • Confirmed office information
  • Scheduled chart retrievals in a timely manner, consistently meeting company goals
  • Returned phone calls and messages in a timely manner

Shift Supervisor

CVS
07.2020 - 03.2021
  • Opened and Closed several store locations
  • Greeted customers with a positive attitude and smile
  • Performed cashier responsibilities
  • Restocked Shelves
  • Provided training when necessary

Medical Receptionist

Gwinnett Psychiatry
10.2019 - 12.2019
  • Greeted Patients upon arrival
  • Signed patients in and obtained insurance information
  • Provided patients with new patient forms and office documents
  • Scheduled appointments
  • Followed up with patients regarding appointments and other detailed information

Education

Diploma - Medical Admin Assistant

Pennco Tech
Blackwood, New Jersey
10.2020

No Degree - Esthetics

Hogan Institute of Cosmetology And Esthetics
Lilburn, GA
08-2025

Skills

  • Customer Experience
  • Live Chat
  • Email Support
  • Zendesk
  • Salesforce/IQ
  • Event Planning
  • Administrative Skills
  • Time Management
  • Attentiveness
  • Active listening Skills
  • Cashier
  • Multitasking
  • Scheduling
  • Cash Handling
  • Shipping and receiving
  • Warehouse operations
  • Yard safety procedures
  • Scheduling expertise
  • Data entry
  • Active listening
  • Customer service
  • Critical thinking

Timeline

Yard Coordinator

Target Logistics
11.2024 - 01.2025

Dsp Driver

Pierce One Logistics
03.2024 - 10.2024

Manager

The Varsity
08.2023 - 12.2023

Warehouse Associate

Amazon
01.2023 - 08.2023

Customer Service Representative

Lexis Nexis
11.2021 - 08.2022

Release of Information Specialist

Ciox Health
06.2021 - 08.2021

Chart Retrieval Specialist

Change Healthcare
03.2021 - 05.2021

Shift Supervisor

CVS
07.2020 - 03.2021

Medical Receptionist

Gwinnett Psychiatry
10.2019 - 12.2019

Diploma - Medical Admin Assistant

Pennco Tech

No Degree - Esthetics

Hogan Institute of Cosmetology And Esthetics
Janay Turner