Janay Williams

• Provides assistance with information technology and laboratory tasks within the School of Engineering
• Produced and repaired precision parts using both manual and automated equipment and accurate measurements
• Maintained laboratory equipment, set up, operate, and tend all types of woodworking machines, such as saws, milling machines, drill presses, sanders, and wood-fastening machines

• Administered employee benefits programs and policies for diverse client needs.
• Evaluated and resolved employee inquiries regarding benefits options and eligibility.
• Collaborated with HR to streamline benefits enrollment processes and documentation.

Managed 100+ Cases/Applications per month

Conducted weekly case reports from Neighborly Software and transferred to excel spreadsheet to keep track of caseload

Conducted eligibility review on applications for emergency rental assistance

• Delivered packages promptly to various locations within designated routes.
• Operated delivery vehicles while adhering to safety regulations and traffic laws.
• Managed package tracking using GPS and route optimization software effectively.

• Delivered packages promptly to designated locations following established routes.
• Handled sensitive documents ensuring secure transport and delivery procedures.
• Maintained accurate records of deliveries and pickups using handheld devices.
• Delivered average of 120 packages daily, maintaining 98% on-time delivery rate
• Collaborated with logistics team to optimize delivery routes, improving efficiency by 15%
• Ensured customer satisfaction through professional and courteous service, achieving 95% positive feedback rate