Ja'Naya Petersen
Auburn
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Front of House Team Member
Putt Nation
Buford
02.2026 - Current
- Greets guests at front desk and engages in pleasant conversations while managing check-in process.
- Manages guest inquiries and reservations, providing clear information about services.
- Assists with menu knowledge to provide recommendations and answer inquiries.
- Maintains cleanliness and organization of dining areas for optimal guest satisfaction.
- Collaborates with kitchen staff to ensure timely food delivery and presentation
- Works with POS system to place orders, manage bills, and handle complimentary items.
- Cleans and maintains balls, clubs, and course amenities.
Sales Associate
Hollister Co.
08.2023 - Current
- Organizes racks and shelves to maintain store's visual appeal.
- Engages customers and promotes specific merchandise.
- Handles cash transactions efficiently and accurately while adhering to company cash-handling policies.
- Manages returns, exchanges and refunds in accordance with store policy.
- Helps customers locate products and checks store system for merchandise at other sites.
- Answers customer questions about sizing, accessories, and merchandise care.
- Packs customer pick-up orders and ship-from-store orders efficiently and with care.
- Promotes loyalty program to customers.
Education
Bachelor of Arts - English
Georgia Gwinnett College
Lawrenceville, GA05-2029
Skills
- Customer service
- Order taking
- Teamwork and collaboration
- Time management
- Problem solving
- Multi-tasking
- Cash handling
- Maintaining cleanliness
- Merchandise display and organization
Languages
English
Timeline
Front of House Team Member
Putt Nation
02.2026 - Current
Sales Associate
Hollister Co.
08.2023 - Current
Bachelor of Arts - English
Georgia Gwinnett College