I am seeking a position in a remote, work from home, Customer Service position to capitalize on my years of working with patients/people in the health field. I want to use my clinical, teaching and customer service background, along with my computer skills and customer service skills to help people/customers. I believe I have the compassion and skills to fulfill any customer service position that requires helping customers find answers to their questions and problems.
Passionate Dental Hygienist with many years of experience in preventive dental care. Hygiene duties and job skills listed in employment section.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Registered Dental Hygienist
Dr. David Alemar
01.2005 - 11.2010
Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
Performed dental radiographs for accurate diagnosis and planning of treatments.
Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
Maintained accurate medical and dental records by documenting important patient data in [Software].
Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
Coordinated with dental insurance providers to verify coverage and obtain necessary pre-authorizations for patient treatments, streamlining the financial aspect of care delivery.
Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
Fill-In Hygiene Services in CSRA
Multiple Dentist
01.2002 - 01.2010
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
I filled in dental offices all over town, doing dental hygiene (ex. if hygienist out sick, etc)
I made my own schedule. I did this on off days from other hygiene jobs and did this full time when I did not have a regular permanent hygiene job,
Teacher/Instructor
Augusta Technical College
01.2003 - 01.2004
Developed strong relationships with students, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Taught Dental Assisting classes to students (Oral Pathology, Medical Records, Practice Management, Laboratory Techniques, Clinical Procedures, Instrumentation, Radiology and Dental Masterials
Territory Representative and New Practice Setups
Patterson Dental Supply Company
08.2001 - 12.2002
Worked with senior dental students in finding dentist positions in Georgia, as well as, finding locations for them to purchase, as their new dental office and also doing "Lunch and Learns" for all dental classes.
Established productive partnerships with distributors and retailers within the assigned territory, ensuring optimal product placement for increased visibility.
Increased sales revenue through effective relationship building and product presentations for clients.
Negotiated contracts skillfully on behalf of the company to secure favorable terms that benefited both parties involved.
Organized promotional events to showcase products and services, attracting new customers and strengthening existing relationships.
Registered Dental Hygienist
Dr. Stanley Anderson
01.1981 - 07.2001
Performed all dental hygiene duties of periodontal scaling and therapy, oral exams, applying fluoride and sealants, counseling and educating patients, kept OSHA training up to date, maintained records and charts.
Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
Cared for patients with special needs by providing education related to specific procedures and communicating with caregivers.
Participated in community outreach events promoting oral health awareness and offering free dental screenings to underserved populations.
Improved and developed knowledge through continuing education courses and seminars.
Education
Associate of Science - Dental Hygiene
Clayton State University
Morrow, GA
Associate of Science - Dental Assisting
Augusta Technical College
Augusta, GA
Skills
A seasoned professional with practical and solid understanding of the Customer Service industry from all my years of working in dentistry
Working in dentistry is a full time Customer Service job It requires building relationships, actively listening to people's concerns, creating comfortable environment, prioritizing a patient's well-being while handling their anxiety and stress and creating trust
Excellent customer service is crucial for patient retention and for a positive reputation
It gives me great pleasure and satisfaction helping people and working with the public
Root planning and scaling expertise
Periodontal assessment
Dental Software proficiency
Sealant application
Certification
Advanced Cardiac Life Support (ACLS) - American Heart Association.
Infection Control Certificate – Occupational Safety and Health Administration (OSHA).
Bloodborne Pathogens Training Certification- Occupational Safety and Health Administration (OSHA).
CPR Certification - American Red Cross or American Heart Association.
EvidenceBased Practice Course Completion – Various Educational Institutions.
Basic Life Support (BLS) for Healthcare Providers - American Heart Association.
Registered Dental Hygienist (RDH) - American Dental Association.
National Board of Dental Examiners for Dental Hygiene
Georgia Dental Hygiene License
Georgia Dental Association
Certified Dental Assistant (CDA) - Dental Assisting National Board, Inc.
Timeline
Registered Dental Hygienist
Dr. David Alemar
01.2005 - 11.2010
Teacher/Instructor
Augusta Technical College
01.2003 - 01.2004
Fill-In Hygiene Services in CSRA
Multiple Dentist
01.2002 - 01.2010
Territory Representative and New Practice Setups
Patterson Dental Supply Company
08.2001 - 12.2002
Registered Dental Hygienist
Dr. Stanley Anderson
01.1981 - 07.2001
Associate of Science - Dental Hygiene
Clayton State University
Associate of Science - Dental Assisting
Augusta Technical College
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