Janet Watson
McDonough
Summary
- Aviation professional with a strong commitment to customer-driven service and a firm background in hospitality. Currently has several years of industry experience combined with relevant educational qualifications. Actively pursuing opportunities to enhance expertise and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Senior Operations Associate
Private Suites
03.2026 - Current
- Guided new hires through on-the-job training to enhance their integration and performance as operations associates.
- Work with the corporate training team and on-site management to provide daily feedback on trainee progression.
- Supported terminal operations by assisting in various tasks to ensure smooth workflow and service delivery.
- Monitored daily operations activities to identify areas for improvement, contributing to enhanced operational effectiveness.
Operations Associate
Private Suites
02.2025 - 02.2026
- The role entails direct engagement in client reservations at Atlanta's private airport terminal.
- Facilitated safe client transport on and off the airfield, enhancing their overall experience.
- Tracked and monitored flight details for guests, coordinating with gate agents to ensure timely updates.
- Upon guest arrivals, assistance with the weighing and tagging of checked luggage for international and domestic destinations.
- Enhanced guest experiences by personalizing lounge services based on individual preferences.
- Escorted clients to and from PS airport terminal in collaboration with Signature Aviation, ensuring smooth transitions between landside and airside.
- Ensured adherence to TSA and CBP regulations, maintaining high security standards during operations.
- Worked as contracted with Delta, United, JetBlue, Qatar, Turkish, British Airways, Virgin Atlantic, KLM, Air France, and Lufthansa Airlines.
Office Agent
Swissport
09.2024 - 01.2025
- Processed documentation for cargo import and export in compliance with IATA regulations.
- Tracked customs border protection status, ensuring timely release and receipt of freight.
- Delivered customer service to clients, resolving shipment-related issues to enhance client satisfaction.
- Maintained aviation safety standards by adhering to international transport laws, ensuring compliance and safety.
Fulfillment
JCPenney
09.2023 - 03.2024
- Receive, process, and package online customer orders for available shipment. Within these responsibilities, including online returns and pickup orders.
- Cross-trained as a cashier and customer service agent.
Education
Bachelor of Science - Aviation Science and Management
Middle Georgia State University
Eastman, GA05-2024
Skills
- Client relations
- Customer service expertise
- Employee training
- Time efficiency
- Team orientation
- Wheelchair assistance training
- Google Workspace: Docs, Sheets, Slides, Gmail
- Hospitality experience
- CPR certification
- Airport wheelchair assistance training
- Effective communication
Accomplishments
- Employee of the Month, 12/25, Private Suites ATL
- Candidate nomination to The National Society of Leadership and Success, 2023
- Captain Greg Coln Women in Aviation Scholarship recipient, 2023
- Graduated with Summa Cum Laude Latin honors, 2024
- Graduated as a President's List Scholar, 2024
- Made the President's list five times throughout college career, 2024
- Made the Dean's list for Spring 2021 semester, 05/21
Volunteer Experience
- Volunteer, Aventure Aviation, 05/23, 2024, Initially volunteered with administrative and event setup responsibilities for the company's reception at Mercedes-Benz stadium., Provide occasional assistance to perform organizational tasks.
- Volunteer, Atlanta Air Show, 10/23, Helped facilitate guests to their assigned seating, checked tickets, provided customer service, and cleanup throughout the two-day event.
- Volunteer Member, Middle Georgia Honor Flight, 2024, Current, Attend monthly meetings with board members for volunteer events that help fundraise and support Air Force veterans.
Professional References
- Yvette Merideth, Private Suites Supervisor, 1210 Toffie Terrace, Hapeville, GA, 30354, +1470-896-1741, yvettemerideth@yahoo.com
- Stephanie Harp, JCPenney Manager on Duty (Supervisor), 1380 GA-20, McDonough, GA, 30253, harpsnheaven@gmail.com
- Zaheer Faruqi, Chief Executive Officer of Aventure Aviation, 108 International Dr, Peachtree City, GA, 30269, zaheer@aventureaviation.com
Timeline
Senior Operations Associate
Private Suites
03.2026 - Current
Operations Associate
Private Suites
02.2025 - 02.2026
Office Agent
Swissport
09.2024 - 01.2025
Fulfillment
JCPenney
09.2023 - 03.2024
Bachelor of Science - Aviation Science and Management
Middle Georgia State University