Janey Baker

*Ensured the safety and security of terminal operations and facilities, including people, cargo, and infrastructure. This involves supervising security personnel, implementing and enforcing security protocols, managing incidents, and ensuring compliance with regulations.

*Monitored alarm systems and CCTV footage to enable prompt attention and response, responding promptly to alerts and coordinating appropriate action when necessary.

*Screened vendors and contractors before granting access to restricted areas within the terminal.

*Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.

*Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.

*Strategically lead and manage a large scale guard force service and Operations ensuring that it was customer focused, reliable, experiences minimal turnover, and achieved or surpassed agreed upon service level performance and processed improvements, had overall responsibility and accountability for the Suppliers deliverables and Services to Purchaser

*Oversaw and had the ability to hire and manage performance measures all listed job descriptions and operations within a contract.

*Developed strong relationships with clients through consistent communication and excellent customer service.

*Monitored team performance metrics, identifying areas for improvement or additional training as needed.

*Increased security awareness by conducting regular training sessions for client employees.

*Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.

*Evaluated existing security systems for potential vulnerabilities, recommending upgrades or replacements where necessary.

*Reduced product damage incidents through diligent operation of reach forklift equipment, adhering to weight limits, height restrictions, and proper stacking techniques consistently.

*Promoted a culture of safety awareness through participation in ongoing training sessions and adherence to company policies and procedures.

*Contributed to a clean and safe work environment through proper disposal of damaged or expired products.

*Reduced loading times for outbound shipments by efficiently staging and preparing pallets.

*Supported warehouse operations by performing routine maintenance on reach forklifts and reporting any mechanical issues promptly.