Jania Hall
Ludowici
Summary
Compassionate and orientated medical receptionist with 5+ years of experience in providing exceptional customer service, managing patient inquiries, and ensuring smooth appointment scheduling. Seeking to contribute strong communication and organizational skills to improve patient experience and support healthcare operations at Diversity health center.
Overview
2
2
years of professional experience
Work History
Medical receptionist float
MultiCare Health system
04.2023 - 11.2024
- Greeting and check-in an average of 100+ patients ensuring all patient information is accurately entered into the HER
- Schedule appointments, and manage physician calendars reducing patient wait times
- Answer multi-line phone system, address patient inquiries and direct calls to appropriate departments while maintaining confidentiality and professionalism
- Process insurance verification, assist with billing inquiries, ensuring compliance with HIPPS and clinic polices
Monitor tech HUC
MultiCare Health system
11.2022 - 03.2023
- Monitor and interpret electrocardiogram ECG data for up to 30+ patients at a time, notify nursing staff of significant changes or arrhythmias
- Maintain accurate records of cardiac rhythms ensuring all data is documented and available for review by physicians and medical staff
- Respond to alarms or abnormal heart rhythms with a quick and decisive response
Education
High school Diploma -
New Hanover High School
Wilmington, NC01.2019
Skills
- Insurance knowledge
- Documentation management
- HIPPA compliance
- Medical record management
- Multitasking
- Office software proficiency
- Telecommunication skills
- Time management
- Decision making
- Adaptability
Timeline
Medical receptionist float
MultiCare Health system
04.2023 - 11.2024
Monitor tech HUC
MultiCare Health system
11.2022 - 03.2023
High school Diploma -
New Hanover High School
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