Janica McGuire
Atlanta
Summary
Authorized to work in the US for any employer Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Professional with comprehensive experience in law enforcement, consistently ensuring public safety and effective community policing. Strong focus on collaboration and achieving results through teamwork. Skilled in conflict resolution, crisis management, and maintaining public order. Adaptable and reliable, always ready to respond to evolving situations.
Overview
7
7
years of professional experience
Work History
Police Officer
City of South Fulton
South Fulton, Ga
06.2024 - Current
- Enforced laws and regulations, ensuring community safety and compliance.
- Conducted thorough investigations on incidents, gathering evidence and witness statements.
- Collaborated with local agencies to enhance public safety initiatives and community programs.
- Responded promptly to emergency calls, assessing situations and directing resources effectively.
- Prepared detailed reports on incidents, maintaining accurate records for legal proceedings.
- Implemented crime prevention strategies, improving neighborhood safety awareness among residents.
- Participated in ongoing training to enhance skills in conflict resolution and crisis management.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Savings Specialist
Genpact
Atlanta, GA
01.2023 - 06.2023
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
Customer Service Representative
Honey Baked Ham Co. LLC
Roswell, GA
10.2022 - 01.2023
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
DISH
Atlanta, GA
08.2021 - 06.2022
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Ecommerce Personal Shopper
Costco Wholesale
Atlanta, GA
03.2020 - 02.2021
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
- Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
Security Guard
Securitas
Atlanta, GA
09.2020 - 02.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Customer Service Associate
FrontRow curbside
Atlanta, GA
01.2019 - 08.2019
- Give details to passengers at the international airport on where to go.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma -
Mays High School
Atlanta, GA05.2019
Skills
- Customer Service
- POS
- Sales
- Server
- Fast learner
- Training
- Customer Care
- Customer Support
- Childcare (3 years)
- Teaching
- Early Childhood Education
- P>System installations
- Conflict de-escalation
- Integrity and honesty
- Report writing
Timeline
Police Officer
City of South Fulton
06.2024 - Current
Savings Specialist
Genpact
01.2023 - 06.2023
Customer Service Representative
Honey Baked Ham Co. LLC
10.2022 - 01.2023
Customer Service Representative
DISH
08.2021 - 06.2022
Security Guard
Securitas
09.2020 - 02.2021
Ecommerce Personal Shopper
Costco Wholesale
03.2020 - 02.2021
Customer Service Associate
FrontRow curbside
01.2019 - 08.2019
High School Diploma -
Mays High School