Janice Roach
Villa Rica
Summary
Experienced and accomplished professional with a strong background as Social Service Technician, specifically within the Department of Children and Family Services. Demonstrates expertise in case management, DNA collection, and teamwork resulting in improved operational efficiencies and heightened customer satisfaction. Proficient in Microsoft Office, possessing excellent interpersonal communication skills. Skilled at fostering teamwork and consistently achieving significant outcomes in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Social Service Technician II
Department of Children and Family Services
12.2022 - Current
- Complete Intake Documentation and SHINES INPUT per new cases
- Perform DNA testing (certified through Labcorp) in or outside of office
- Train/Educate coworker's; DNA testing
- Order DNA supplies
- Schedules CPS to FC staffing
- Finds Placements for new youths, entering care
- Transport children to and from placements, school, doctor appointments, etc.
- Completes admissions packets from CCIs/CPAs
- Assists Case Managers with supervision of children, requesting or completing documents
- Assist, communicate and builds rapport with Foster Parents and CPA/CCI agencies with any needs, questions or concerns
- Apply for higher pier diem waiver for youths
- Routinely enters data into the SHINES system and complete workload in a timely manner
- Ensures database information is maintained on case intakenin SHINES, such as for applying for CAPS, Medicaid, IV-E and Service Authorizations
- Maintains contact with social service agencies, health care providers, school's and foster parents to provide information and feedback on youths overall progress
- Provides short-term case management and referral services to foster parents with emergency situations
- Conduct patient/client/consumer intakes, participates in treatment team planning
- Assists foster parents in locating and utilizing community resources including legal, medical, financial assistance, clothing resources and help identify daycare facilities
- Completes client intakes based on interviews with clients and their families, significant other and appropriate community agencies
- Maintains contact with other social service agencies, school's and health care providers involved with clients
- Prepares intake reports and case history records
- Provides crisis intervention and emergency shelter services
- Ensures database information is maintained on case intake and dispositions
- Provides short-term case management and referral services to clients with emergency situations
- Routinely enter data into automated system in order to add or update clients records
- Attend training, meetings, court (DNA testing) when provided
- Request, birth certificate, school, medical, dental records
- Maintains relationship with
- Lead in POC tasks, when directed to
- Volunteer work; DSnap
Retail Sales Merchandiser
Mars
09.2022 - 12.2022
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Prevented loss of inventory by conducting thorough checks for theft or damaged goods on a regular basis.
- Contributed to successful marketing campaigns by collaborating with the visual merchandising team on creating eye-catching window displays that drove foot traffic into the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Consumer Relations Specialist/Liability Intake
Walgreens Boots Alliance
02.2022 - 10.2022
- Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures
- Utilizes all available information to choose the best solution and resolve customer concerns
- Responsible for a high volume of inbound calls (7) days a week from customers, patients, team members and other individuals for inquiries, praises or issues/concerns about company's products, policies or services following standard SOPs multiple systems and procedures, working under virtual supervision
- Ensures all contacts receive exceptional customer service via skills such as empathy, caring, and courteous as well as being efficient in time management, documentation and grammar
- Cross-trained on multiple lines of business as duties may vary based on assigned department and common contacts
- Prepares liability cases
Retail Merchandiser
CROSSMARK
04.2013 - 10.2022
- Planning strategies to increase sales
- Educating customers of New Items
- Stock, face and Rotate products
- Place secondary displays/clip strips, to increase sales
- Maintain a rapport with customers
- Go over sales sheets with customer
- Leave samples
- Order
- Follow plan-o-grams
Retail Coverage Merchandiser
Acosta Sales & Marketing
04.2012 - 07.2019
- Collect data from store visits with the Companies tablet
- Help to ensure full distribution and display of products in assigned accounts
- Clean, stock, rotate and tag product
- Communicate with Managers to ensure goals and ordering are met
- Add opportunities to increase sales; clip strips and/or Client Coupon/POS/POP, in store
Education
Psychology
University of Phoenix -Online Campus
Atlanta. GA.General - Business Administration
Atlanta Job Corps
Atlanta, GA06.1999
Skills
Teamwork abilities
Microsoft outlook
Microsoft Excel
Microsoft Word
Merchandising
Data entry
Case management
Interpersonal skills
Documentation
Data collection
DNA collection
Marketing
Retail management
POS
Research
Clear search
Supervisory
Customer service
Empathy
Communication
Priotization
Active listener
Time Management
Cultural compentance
Problem solving
Timeline
Social Service Technician II
Department of Children and Family Services
12.2022 - Current
Retail Sales Merchandiser
Mars
09.2022 - 12.2022
Consumer Relations Specialist/Liability Intake
Walgreens Boots Alliance
02.2022 - 10.2022
Retail Merchandiser
CROSSMARK
04.2013 - 10.2022
Retail Coverage Merchandiser
Acosta Sales & Marketing
04.2012 - 07.2019
Psychology
University of Phoenix -Online Campus
General - Business Administration
Atlanta Job Corps
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