Janiece Beasley
Powder Springs
Summary
Dynamic IT professional with expertise in customer support and data analysis. Leverages Atlassian tools such as Jira and Confluence to optimize processes and maintain documentation. Esteemed for formulating effective communication strategies that strengthen stakeholder engagement and support transformative IT initiatives.
Overview
7
7
years of professional experience
Work History
IT Communications Coordinator
Aveanna Healthcare
Atlanta
07.2025 - Current
- Developed communication strategies to enhance team engagement and visibility.
- Collaborated with departments to gather relevant information for communication projects.
- Created content for newsletters, bulletins, and presentations, promoting IT initiatives and updates.
- Analyzed customer feedback data from surveys to identify areas of improvement in messaging strategies.
- Facilitated corporate-wide implementation of AI tools and addressed stakeholder inquiries.
IT Application Support Analyst
Aveanna Healthcare
Atlanta
07.2021 - 07.2025
- Provided technical support to users on various clinical applications and systems.
- Orchestrated onboarding, maintenance, and termination requests through Jira and Workday.
- Collaborated with vendors to ensure timely fulfillment of equipment requests.
- Enhanced workflow documentation for application processes and procedures based on frequent support interactions.
- Analyzed Jira reports to enhance support and optimize processes.
IT Administrative Assistant
Aveanna Healthcare
Atlanta
02.2019 - 07.2021
- Supported office operations by ordering supplies and managing inventory.
- Provided administrative support to the IT leadership team, including scheduling meetings, managing calendars, and submitting timely financial reports.
- Directed customer inquiries to appropriate department personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements and distributed travel details to appropriate personnel.
IT Postage Specialist
Aveanna Healthcare
Atlanta
08.2018 - 02.2019
- Managed postage equipment logistics for over 100 locations by tracking inventory.
- Collaborated with location stakeholders for optimal set-up and upkeep of postage equipment.
- Facilitated communication between vendors and stakeholders concerning contracts, shipping, and equipment retrieval.
Education
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GA12-2015
Skills
- Cross-department collaboration
- Technical documentation
- Customer support
- Data analysis
- Stakeholder engagement
- Proficiency in Jira
- Experienced in Workday
Affiliations
Aveanna Social Circle, Tech Bytes (2025-Present)
Timeline
IT Communications Coordinator
Aveanna Healthcare
07.2025 - Current
IT Application Support Analyst
Aveanna Healthcare
07.2021 - 07.2025
IT Administrative Assistant
Aveanna Healthcare
02.2019 - 07.2021
IT Postage Specialist
Aveanna Healthcare
08.2018 - 02.2019
Bachelor of Science - Biology
Kennesaw State University