Janiya Gillard
Augusta
Summary
Dynamic childcare professional with extensive experience at Kidz Fortress Childcare, skilled in nurturing positive relationships and ensuring child safety through behavior monitoring and first aid expertise. Enhanced children's well-being by implementing creative learning activities, resulting in a 30% increase in engagement. Seasoned sales leader with a proven track record of driving revenue growth and cultivating strong customer relationships, emphasizing team collaboration, adaptability, and strategic market analysis. Renowned for reliability, emotional intelligence, and effective communication skills, committed to fostering nurturing environments for children while achieving exceptional sales results.
Overview
4
4
years of professional experience
Work History
Lead Sales Associate
Dollar General
Blackville, SC
09.2025 - Current
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new associates on sales techniques and customer service standards.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Implemented promotional displays to enhance product visibility and drive sales growth.
- Assisted in developing strategies to improve team efficiency and operational workflows.
- Provided exceptional customer service, resolving issues promptly to maintain loyalty and retention.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Fostered strong relationships with key clients, resulting in improved retention rates.
Daycare Floater
Kidz Fortress Childcare And Learning
Augusta, GA
01.2025 - 08.2025
- Created positive behavioral support strategies to manage challenging behaviors.
- Implemented daily routines to help children establish consistent habits.
- Collaborated with other childcare workers to plan and coordinate events and activities.
- Managed inventory of supplies, ensuring resources were available for daily activities.
- Monitored children's safety and well-being throughout the day.
- Adapted teaching methods and materials to meet the diverse needs of children.
- Utilized storytelling and creative arts to stimulate imagination and learning.
- Developed engaging and educational activities to promote early childhood development.
- Helped young children to recognize and express range of emotions.
- Cleaned and sterilized toys, equipment and play areas daily to protect children from spread of germs.
- Documented daily activities, attendance and behavior changes for parent reviews.
Team Member
Popeye's Louisiana Kitchen
Augusta, GA
01.2024 - 03.2025
- Supported positive store culture through consistent honesty, integrity and respect.
- Pursued different sales opportunities to consistently achieve revenue targets.
- Maintained clean and sanitary working and shopping environment and adhered to safety standards.
- Welcomed customers, focused attentively on guest needs and answered questions about products sold.
- Communicated clearly with team members in loud kitchen.
- Served food quickly and accurately for positive guest experience.
- Engaged each guest warmly and with friendly demeanor to build positive relationships quickly.
- Maintained steady work pace to deliver hot, fresh and delicious meals.
- Packed prepared food with utensils, napkins and condiments.
- Maintained clean and well-organized counter to attract customers.
Team Member
SUBWAYRestaurants
Augusta, GA
05.2023 - 11.2023
- Offered flexible working hours to support fluctuations in operational demand.
- Trained new team members on company procedures and protocols to foster smooth onboarding process and facilitate integration.
- Collaborated with other team members to drive efficient operations.
- Restocked supplies and checked expiration dates of foodstuffs.
- Kept equipment and facilities sanitary by cleaning and washing dishes.
- Displayed positive and enthusiastic attitude with assignments and solid work ethic.
- Interacted professionally with customers by phone or in person.
Team Member
Bojangles' Famous Chicken 'n Biscuits
Augusta, GA
03.2022 - 01.2023
- Met high volume of daily demands and challenging schedule.
- Communicated and problem-solved operational problems on the spot.
- Demonstrated strong work ethic and reliability by consistently meeting or exceeding attendance and punctuality expectations.
- Adhered to health and safety regulations to promote pleasant environment for customers and team members.
- Greeted customers, answered questions and made recommendations to promote welcoming environment.
- Operated POS system to place customer orders, accept payments and issue receipts.
- Handled customer complaints with professionalism, resolving issues promptly to maintain satisfaction.
Education
High School Diploma -
Cross Creek High School
Augusta, GA05-2025
Associate of Applied Science - Sonography
Augusta Technical College
Augusta, GA05-2028
Skills
- Observing and monitoring behavior
- Allergy awareness
- Multitasking
- Customer relationship management
- Child supervision
- Sanitation
- First aid training
- Task prioritization
- Customer service
- Cash handling
- Opening and closing procedures
- Mentoring and training
- Inventory and stocking
Timeline
Lead Sales Associate
Dollar General
09.2025 - Current
Daycare Floater
Kidz Fortress Childcare And Learning
01.2025 - 08.2025
Team Member
Popeye's Louisiana Kitchen
01.2024 - 03.2025
Team Member
SUBWAYRestaurants
05.2023 - 11.2023
Team Member
Bojangles' Famous Chicken 'n Biscuits
03.2022 - 01.2023
High School Diploma -
Cross Creek High School
Associate of Applied Science - Sonography
Augusta Technical College