Janiya Tabor
TIFTON
Summary
Detail-oriented and compassionate professional with experience in customer service and healthcare support. Skilled in communication, Problem solving, and assisting individuals in fast paced environments. Proven ability to manage sensitive information, provide excellent service, and support patient needs. Seeking a patient Access Specialist role to contribute to a positive patient experience and efficient front- end operations
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Caregiver
Always Caring Home Care
TIFTON
02.2024 - Current
- Assist clients with daily living activities including personal care, mobility, and hygiene
- Communicate effectively with patients and families to ensure comfort and care needs are met
- Monitor and report changes in patient condition to supervisors
- Maintain accurate documentation of care provided
- Demonstrate empathy, patience and professionalism in all interactions
Mobile Expert
OSL Retail Services
Warner Robins
08.2023 - 02.2024
- Delivered excellent customer service by assisting customers with mobile products and services
- Handled transactions account setups, and troubleshooting
- Explained complex information in a simple, clear way to customers
- Met sales goals while maintaining a positive customer experience
- Managed sensitive customer data with confidentiality
Education
Tift County High School
TIFTON, GASkills
- CPR Certified
- Medical Terminology knowledge
- HIPAA compliance & confidentiality
- Customer service & patient support
- Multitasking in Fast paced Environments
- Attention to Details
- Medical Terminology knowledge (basic)
- Computer skills
- Time management & organization
- Data Entry & Accurate Documentation
- Care plan implementation
- Behavioral management
- Patient mobility assistance
Certification
- CPR certification
Timeline
Caregiver
Always Caring Home Care
02.2024 - Current
Mobile Expert
OSL Retail Services
08.2023 - 02.2024
Tift County High School