Summary
Overview
Work History
Education
Skills
Career Interests
Gold Customer Service Awards 7 yrs in a row
Timeline
Generic

Janon Evette Watkins

Macon

Summary

Sr. Customer Service Representative within an organization that focuses on improving the customer experience by improving the customer service representatives experience.

Overview

26
26
years of professional experience

Work History

Business and Government Coordinator

Verizon Wireless
12.2010 - 10.2022
  • Provided account maintenance for Federal and State Government accounts as well as small and large business accounts
  • Processed bulk orders for new service, device orders and all feature request and new account setups
  • Demonstrated ability to work well independently and meet goals
  • Excellent negotiating skills
  • Great people skills for persuading and soft selling
  • The know-how to navigate between different systems, and are at ease multitasking in a call center or work from home environment
  • Excellent written and verbal communication
  • Team player including product collaboration within immediate work group and across teams
  • Tech-savvy
  • Attention to detail
  • Very Analytical
  • In-depth Knowledge of all ordering processes and procedures in maintaining accounts within compliance requirements
  • Won many revenue contests over my tenure with Verizon From 2011-2022
  • Worked on the Cross Training Project for WFM Fulfillment
  • Promoted to Advanced Technical Support and Solutions Representative
  • Knowledgeable in most all Verizon Systems and Applications
  • Provided Peer to Peer support when needed
  • Best in class Customer Service Internally and Externally

Retention Customer Care Rep

Cox Communications
02.2004 - 09.2010
  • Responsible for resolving customer conflicts
  • Offering products and services after resolution
  • Retaining customers
  • Meeting and Exceeding performance goals month over month
  • Gold Customer Service Awards 7yrs in a row

Managed Care Order Entry Rep

Medco Health Solutions
04.1997 - 12.2003
  • Responsible for filling prescriptions within a pharmacy benefit provider
  • Contacted Physicians and Medical providers to change to preferred medications under benefit plan
  • Updated customer information
  • Processed Payments
  • Able to meet goal of 25,000 Prescriptions per month with 0% defects

Education

High School or GED -

Pharmacology

Heritage College

Skills

  • Teamwork and collaboration
  • Teamwork
  • CRM software
  • Goal oriented
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving skills
  • Attention to detail
  • Problem-solving abilities
  • Calm and professional under pressure
  • Multitasking Abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Computer skills
  • Team collaboration
  • Customer service excellence
  • Understanding customer needs
  • Calm under pressure
  • Active listening
  • Effective communication
  • Adaptability and flexibility

Career Interests

Customer Service, Sr. Customer Service Representative within an organization that focuses on improving the customer experience by improving the customer service representatives experience.

Gold Customer Service Awards 7 yrs in a row

I received awards for providing customers with outstanding customer service in resolving customer conflicts and educating customers about products and services and benefits available to them. I listened effectively to respond with correct and direct resolutions that helped customers resolve their concerns and feel confident they made the right decisions. 

Timeline

Business and Government Coordinator

Verizon Wireless
12.2010 - 10.2022

Retention Customer Care Rep

Cox Communications
02.2004 - 09.2010

Managed Care Order Entry Rep

Medco Health Solutions
04.1997 - 12.2003

Pharmacology

Heritage College

High School or GED -

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Janon Evette Watkins