JAQUAN MANAIGO
Riverdale
Summary
Strategic Security Operations Manager with expertise in developing and implementing safety strategies. Specializes in client communication and team training to ensure compliance and service excellence. Experienced in trend analysis and report generation, leveraging advanced analytics tools for informed decision-making. Focused on driving organizational performance through data-driven insights.
Overview
7
7
years of professional experience
Work History
Manager
Securitas Security Services USA
Fayetteville
06.2025 - Current
- Oversaw daily security operations across multiple client sites to ensure safety and compliance.
- Trained and mentored security staff on protocols and procedures to enhance team preparedness.
- Developed and implemented security strategies to enhance site safety.
- Conducted regular inspections to ensure compliance with safety standards.
- Managed scheduling and staffing to align resources with client needs and optimize service delivery.
- Communicated with clients to address concerns and provide updates.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Data Analyst
SITEMETRIC
Fayetteville
02.2025 - 06.2025
- Analyzed data trends to enhance business decision-making processes.
- Developed visual reports to effectively communicate insights to stakeholders.
- Collaborated with cross-functional teams to clarify and prioritize data requirements.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Designed dashboards to monitor key performance indicators for various projects.
- Leveraged SQL queries to extract, transform and load data into databases.
- Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
Service Technician
Prologistics
Forest Park
01.2024 - 01.2025
- Diagnosed equipment issues and performed necessary repairs efficiently.
- Maintained detailed service logs, documenting work performed to ensure transparency and accountability.
- Recorded services in service ticket system for tracking purposes.
- Installed new systems according to manufacturer specifications.
- Tested repaired items for functionality, ensuring reliability before customer return.
- Constructed complete systems by following detailed instructions, ensuring adherence to specifications.
Lead Security Supervisor
Allied Universal Security Services
Atlanta
07.2019 - 01.2024
- Oversaw security personnel to enforce adherence to protocols and procedures, enhancing operational integrity.
- Developed and delivered training programs for new security staff on policies and practices, fostering team readiness.
- Performed site inspections to ensure compliance with safety and security measures.
- Managed incident reports and maintained accurate documentation of security events.
- Collaborated with law enforcement and emergency services during critical situations.
Education
High School Diploma -
RIVERDALE HIGH SCHOOL
Riverdale, GA05-2018
Skills
- Security operations management
- Safety compliance audits
- Risk management
- Operations management
- Policy and procedure development
- Incident reporting
- Performance monitoring
- Staff management
- Staff scheduling
- Task delegation
- Client relationship management
- CRM management
- Customer service
- Data analysis techniques
- Data analysis
- Advanced data visualization
- Report generation
- Key performance indicators
- Trend analysis
- Product management
- Critical thinking
- Problem solving
- Time management
- Effective communication
- Performance evaluations
- Workforce management
Timeline
Manager
Securitas Security Services USA
06.2025 - Current
Data Analyst
SITEMETRIC
02.2025 - 06.2025
Service Technician
Prologistics
01.2024 - 01.2025
Lead Security Supervisor
Allied Universal Security Services
07.2019 - 01.2024
High School Diploma -
RIVERDALE HIGH SCHOOL