Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jaquana Abdullah-Grant

Atlanta

Summary

Results-driven logistics professional with over 10 years of experience in cargo operations, supply chain coordination, and team leadership. Proven ability to streamline processes, ensure compliance with U.S. Customs regulations, and optimize operational efficiency in fast-paced environments. Adept at building strong vendor and stakeholder relationships to support timely and cost-effective delivery of goods.

Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Clerk

United States Postal Service (USPS)
07.2021 - Current
  • - Receive and sort high volumes of parcels and mail under tight deadlines.
  • - Deliver world-class customer service while addressing customer inquiries regarding shipping and delivery options.
  • - Maintain accurate records for mail handling and route organization.

Duty Manager

Swissport Cargo Services
10.2018 - 03.2020
  • - Supervised all ground cargo operations and a team of 20+ staff, ensuring safety and quality compliance.
  • - Led coordination of import/export shipment logistics, reducing transit delays by 15%.
  • - Liaised weekly with U.S. Customs and federal regulators to ensure compliance with cargo security and handling protocols.
  • - Implemented improved inventory control systems, increasing cargo tracking accuracy.
  • - Conducted daily briefings with airline operations to prioritize high-value or sensitive cargo.

Lead Cargo Agent

Delta Airlines Inc.
03.2012 - 09.2018
  • - Acted as shift manager, overseeing cargo handling operations and ensuring adherence to TSA and airline policies.
  • - Managed loading/unloading logistics for international and domestic freight.
  • - Trained new staff on safety procedures and operational protocols.
  • - Collaborated with cross-functional teams to resolve shipping discrepancies and delays.

Education

Bachelor of Science in Business Administration - Liberal Arts-Mass Media Communication

Kean University
Union, NJ

Skills

  • - Supply Chain & Logistics Coordination
  • - Import/Export Operations
  • - Inventory & Warehouse Management
  • - Staff Supervision & Training
  • - Regulatory Compliance (TSA, US Customs)
  • - KPI Monitoring & Reporting
  • - Strategic Planning & Problem Solving
  • - Customer Service Excellence
  • - MS Office Suite (Excel, Outlook, Word)
  • - Logistics & Cargo Tracking Software
  • - Inventory Management Systems
  • - SAP / Oracle (if applicable)

Certification

  • - OSHA Safety Compliance Certification
  • - Certified Logistics Associate (CLA) - [if applicable]
  • - Hazardous Materials Handling - [if applicable]
  • - TSA Security Awareness Training

Timeline

Clerk

United States Postal Service (USPS)
07.2021 - Current

Duty Manager

Swissport Cargo Services
10.2018 - 03.2020

Lead Cargo Agent

Delta Airlines Inc.
03.2012 - 09.2018

Bachelor of Science in Business Administration - Liberal Arts-Mass Media Communication

Kean University

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Jaquana Abdullah-Grant