Jaquay Smith
Atlanta
Summary
Professional underwriting support specialist, ready to contribute to high-performing team. Expertise in assisting with policy underwriting, ensuring compliance, and managing documentation. Known for collaborative approach, adaptable to changing priorities, and commitment to achieving results. Brings strong analytical skills and attention to detail.
Overview
2026
2026
years of professional experience
Work History
Lead Host
Mary Macs Tea Room
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Managed large group bookings, coordinating logistics to ensure seamless experiences for guests.
- Collaborated with management to develop strategies for improving overall dining experience.
- Handled high-pressure situations calmly and professionally while maintaining composure under stress.
- Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
Underwriting Assistant
State Farm
01.2023 - Current
- Assisted underwriters in evaluating insurance applications and determining coverage eligibility.
- Organized and maintained client files, ensuring accuracy and compliance with regulatory standards.
- Coordinated communication between clients and underwriting team to facilitate timely processing of applications.
- Reviewed documentation for completeness, identifying discrepancies and resolving issues proactively.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Customer Service Representative
State Farm
01.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Bachelor of Science - Biology
Savannah State University
Savannah, GA05.2016
Skills
- Exceptional communication
- Team management
- Active listening
- Data entry
- Microsoft office
- Teamwork and collaboration
- Problem-solving abilities
- Verbal and written communication
Timeline
Underwriting Assistant
State Farm
01.2023 - Current
Customer Service Representative
State Farm
01.2022 - 01.2023
Lead Host
Mary Macs Tea Room
Bachelor of Science - Biology
Savannah State University