Jaqueline Diaz
Duluth
Summary
Knowledgeable and dedicated customer service professional with extensive experience in different industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Accounting Assistant
AUTO TOWN INSURANCE
01.2019 - 03.2020
- Reconciliation of 20 companies’ sells and productivity
- Assure commissions of 20 companies are accurate and processed through various servers
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Improved team productivity by organizing and maintaining digital and physical financial records.
Insurance Licensed Sub-agent
Auto Town Insurance
01.2018 - 01.2019
- Answer 100-200 calls a day
- Assist customer with payments to decrease number of cancelled insurance policies
- Facilitated training sessions for new hires, equipping them with the necessary skills and knowledge to excel in their roles.
- Oversaw daily operations, implementing best practices to ensure smooth workflow and issue resolution.
- Developed strong relationships with clients by maintaining open lines of communication and ensuring their needs were met.
- Enhanced client satisfaction through timely communication, addressing concerns, and providing exceptional service.
Hairstylist
ELKIN MACK HAIR STUDIO
01.2021 - 05.2021
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Receptionist
Emily J Salon
10.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Sales Associate
Phantom Fireworks
11.2017 - 01.2018
- Communicate to customer current deals and new products and assist with any questions or concerns
- Sell firework products to maintain store goals
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Founder, Model Trainer, Designer, Makeup Artist, Event Spokesperson
Revelazion Dgo Fashion Show
06.2017 - 07.2017
- Train30 models to perform in a fashion show while creating the event’s designs by hand
- Organize the fashion show as a whole
- Create and apply makeup designs on the models
Beauty Advisor, Cashier
Ulta Beauty
02.2017 - 06.2017
- Advising customers on beauty products while helping increase sales; maintain store loyalty at 80% or higher
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Answer phone inquires and book hair or makeup appointments
- Communicate to customers best selling products in order to increase store sales
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
Cashier, Baker’s Assistant
The Atlanta Cupcake Factory
08.2013 - 01.2016
- Sell cupcakes to diverse customer base; maintain sales and baking area to be as clean and presentable as possible
- Answer phone and online orders
- Assure the product meets the expectations of the customers
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Education
Master Cosmetology Program -
Georgia Institute of Cosmetology
Sugar Hill, GA06.2018
Bachelor of Business Administration - Business Administration, Marketing
Georgia State University, J. Mack Robinson College of Business
Atlanta, GA05.2017
Skills
- Fast learner
- Collaborative
- Customer service
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Strong communication skills
- Data entry
- Attention to detail
- Continuous learning attitude
Certification
Licensed Master Cosmetologist (2019-Current)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hairstylist
ELKIN MACK HAIR STUDIO
01.2021 - 05.2021
Receptionist
Emily J Salon
10.2020 - 01.2021
Accounting Assistant
AUTO TOWN INSURANCE
01.2019 - 03.2020
Insurance Licensed Sub-agent
Auto Town Insurance
01.2018 - 01.2019
Sales Associate
Phantom Fireworks
11.2017 - 01.2018
Founder, Model Trainer, Designer, Makeup Artist, Event Spokesperson
Revelazion Dgo Fashion Show
06.2017 - 07.2017
Beauty Advisor, Cashier
Ulta Beauty
02.2017 - 06.2017
Cashier, Baker’s Assistant
The Atlanta Cupcake Factory
08.2013 - 01.2016
Licensed Master Cosmetologist (2019-Current)
Master Cosmetology Program -
Georgia Institute of Cosmetology
Bachelor of Business Administration - Business Administration, Marketing
Georgia State University, J. Mack Robinson College of Business
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