Jaquez Sumline
Decatur
Summary
Dynamic customer service professional with proven expertise at Walmart, excelling in problem resolution and relationship building. Recognized for enhancing customer loyalty through empathetic communication and effective conflict resolution. Proficient in data entry and Microsoft Outlook, consistently achieving high customer satisfaction rates while thriving in fast-paced environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
11B Infantryman
National Guard
01.2022 - Current
- Developed strong leadership skills by mentoring junior infantrymen on essential soldiering practices and techniques.
- Achieved mission success through effective communication with team members and leadership during high-stress situations.
- Assisted in the planning and execution of reconnaissance missions, gathering important intelligence for decision-making purposes.
- Enhanced unit readiness by conducting regular equipment inspections and maintenance tasks.
Crew Member
Chipotle
08.2021 - 12.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
Stocking Associate
Target
03.2019 - 06.2021
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Collaborated with team members to maintain a clean, organized work environment.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
Education
Ph.D. - Social Work
Georgia State University
Atlanta, GA05-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft outlook
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
Timeline
Customer Service Representative
Walmart
02.2023 - Current
11B Infantryman
National Guard
01.2022 - Current
Crew Member
Chipotle
08.2021 - 12.2022
Stocking Associate
Target
03.2019 - 06.2021
Ph.D. - Social Work
Georgia State University
Similar Profiles
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart