JaQuitta N. Huff
Asurion
Augusta,GA
1
Certification
8
years of professional experience
College graduate with an associate degree in Healthcare Information Technology. Has over 2 year of Healthcare experience. Skills include problem solving, adaptability, organization, interpersonal skills, helpdesk tickets, customer service and de-escalation techniques. First Aid and Adult/ Child/ Infant CPR & AED Certified.
Work History
Customer Service Representative
1 Year 1 Month- Assisted customers with inquiries and issues, ensuring timely resolutions and high satisfaction levels.
- Navigated customer management systems to track interactions and document case details effectively.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Provided product knowledge support to customers, helping them make informed decisions.
PCA/Caregiver (Original Position)
1 Year- Provided direct care and support to clients in residential and healthcare settings.
- Assisted with daily living activities, ensuring comfort and well-being of clients.
- Communicated effectively with families and supervisors to address client needs.
Administration Assistant (Promoted From PCA/Caregiver)
1 Year- Assisted the Executive Director with daily administrative operations.
- Managed company complaints, ensuring timely and professional resolution for both employees and clients.
- Oversaw compliance processes for employees and client services.
- Scheduled staff across multiple departments, maintaining accurate and efficient schedules.
- Supported company marketing initiatives, including outreach and promotional activities.
- Dates of Employment: [Insert Dates]
Contractor
3 Months- Established contracts and written agreements to establish clear expectations as to which services were provided.
- Negotiated to establish the rate of pay and frequency of payment.
- Provided accurate billing and statements for billing.
- Updated medical charts and medical records. Applied medical terminology.
- Provided direct patient care according to contracts.
Medical Billing & Coding Extern
2 Months- Followed up on all outstanding insurance claims, to include correspondence, denials and rebills.
- Translated medical procedures into codes translated by payers, other medical coders, and medical facilities.
- Coordinated insurance reimbursement of care providers.
- Handled patient billing and accounts receivable from payers.
- Uploaded and faxed medical records to appropriate payer/institution as required.
- Reviewed new patient insurance to ensure accuracy.
- Posted payments: ERA, checks, credit cards, cash payments.
- Provided excellent customer service.
Service Representative
9 Months- Answered inbound calls and responded to customer’s emails. Managed and resolved customer complaints.
- Resolved customer inquiries regarding billing, policy status, coverage, change requests, and other service needs.
- Networked with potential customers. Evaluated current insurance policies and recommended additional coverage when needed. Maintain all insurance documents in a confidential way.
Customer Relations Specialist
5 Months- Handled and carefully responded to all customer inquiries by building excellent rapport & confidence, identifying their needs, and promptly taking strategic action.
- Provided excellent customer service through active listening on every interaction.
- Performed troubleshooting and resolved customer issues through the use of desktop applications.
- Maintained confidentiality regarding customer information.
- Aimed to resolve issues on the first call by being proactive and demonstrating advanced product knowledge.
Receptionist
4 Months- Answered incoming customer inquiries leveraging established call-handling procedures.
- Provided quality customer service to high-level customers, assisting in the resolution of service-related questions.
- Calmly attempted to resolve and de-escalate any issues. Escalated interactions when necessary and appropriate.
- Worked with Operations staff to ensure accurate trip information.
Education
Associate Degree - Healthcare Information Technology
Medical Billing and Coding
Associate Degree - Business Management
Skills
Data Entry
Analyzing
Medical Records
Patient Access
ICD-10 & CPT Codes
Customer Service
Managing Projects
Medical Billing Reports
Medical/Insurance Terminology
Business Communication
Effective Communication
Managing Medical Records
HIPPA/Patient Confidentiality
Certification
First Aid and Adult/Child/Infant CPR & AED
issue date: 03/05/2026 Expiration date: 03/05/2028
Languages
English
Professional Working
Timeline
Customer Service Representative
Asurion
06.2025 - 07.2026Read More
PCA/Caregiver (Original Position)
Guardian Angels Care LLC
05.2024 - 05.2025Read More
Administration Assistant (Promoted From PCA/Caregiver)
Guardian Angels Care LLC
05.2024 - 05.2025Read More
Contractor
Compassionate Hands
01.2024 - 04.2024Read More
Medical Billing & Coding Extern
CRD Financial Services
05.2021 - 07.2021Read More
Service Representative
Sitel
03.2020 - 12.2020Read More
Customer Relations Specialist
GA Information Technology Department
05.2019 - 10.2019Read More
Receptionist
Augusta Transit
01.2019 - 05.2019Read More
Virginia College
Associate Degree from Business Management
Read More
Miller-Motte College
Medical Billing and Coding
Read More
Miller-Motte College
Associate Degree from Healthcare Information Technology
Read More