Jara Dunn
Douglasville
Summary
Detail-oriented Medical Scheduler with experience coordinating patient appointments and managing physician calendars across multiple specialties. Handles appointment changes, cancellations, and follow-ups while delivering outstanding patient service. Familiar with EHR/EMR systems and scheduling workflows, including insurance and authorization documentation.
Overview
12
12
years of professional experience
Work History
Medical Scheduler
United Healthcare Group-Remote
11.2024 - 05.2026
- Patient scheduling & calendar management
- Intake, confirmation, and follow-up calls/texts
- Appointment changes, cancellations, and waitlist management
- Managed scheduling priorities effectively, optimizing appointment flow and minimizing wait times.
- Referral coordination between departments/providers
- EHR/EMR documentation (e.g., scheduling notes, reminders)
- Ensured accuracy in data entry by verifying information and cross-checking records to maintain reliable patient records.
Customer Service Representative/Scheduling Coordinator
Wellstar Healthcare System-Hybrid
03.2019 - 10.2024
- Scheduled new and returning patient appointments and ensuring appropriate provider availability and appointment length.
- Managed daily calendar updates, including reschedules, cancellations, and emergency holds.
- Confirmed appointments with patients via phone/text/email and sent required pre-visit instructions.
- Coordinated referrals and documentation needed for visits, routing requests to clinical teams.
- Maintained accurate scheduling records in [EHR/EMR system name], including notes, reason for visit, and patient communication.
- Supported insurance verification and/or authorization requests by collecting required information and tracking status.
- Reduced no-shows by implementing reminder workflows and following up on overdue confirmations.
OFFICE ASSISTANT
TOURNEAU
08.2014 - 03.2019
- Motivated sales team to exceed performance objectives in service and repair metrics, sales, customer satisfaction, and store compliance.
- Provided feedback and coaching that enhanced individual and store performance.
- Maintain and monitor store inventory.
- Maintain product levels appropriately.
- Coach and support staff.
- Hire and train new employees for the sales floor or other departments.
- Make daily deposits at the bank.
- Greet and assist customers during peak hours.
- Generate and review daily sales report.
- Interacted with public on social media to strengthen store's online presence.
- Delivers operational and merchandising excellence.
Education
Bachelor of Science -
Southern New Hampshire University
Skills
- Provider calendar management
- Referral coordination
- Pre-visit planning
- Appointment confirmations
- Cancellation management
- Waitlist management and patient rebooking
- Accurate data entry in EMR/EHR
- Patient eligibility verification
- Insurance verification support
- Prior authorization support
- Documentation collection
- Visit detail communication
- No-show management
- HIPAA compliance
- Scheduling documentation
- Computer proficiency
- Attention to detail
- Multitasking
- Time management
- Conflict management
- Process explanation
- Phone etiquette
- Empathetic communication
- Active listening
- De-escalation skills
- Schedule adaptability
Timeline
Medical Scheduler
United Healthcare Group-Remote
11.2024 - 05.2026
Customer Service Representative/Scheduling Coordinator
Wellstar Healthcare System-Hybrid
03.2019 - 10.2024
OFFICE ASSISTANT
TOURNEAU
08.2014 - 03.2019
Bachelor of Science -
Southern New Hampshire University