Jared A. Callaway
Ellenwood,GA
Summary
Field operations professional with strong track record in delivering impactful results. Adept at navigating complex environments, leveraging technical skills in equipment maintenance, troubleshooting, and data analysis. Known for fostering team collaboration and adaptability in dynamic situations. Reliable and driven by commitment to achieving excellence through effective problem-solving and strategic planning. Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Versatile and skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
Work History
Field Specialist
Ripple IT
07.2021 - Current
- Fostered positive working relationships with clients through proactive communication and problem-solving initiatives.
- Managed approximately 100's of incoming calls, emails and per day from customers
- Reduced equipment downtime with regular maintenance and troubleshooting efforts.
- Delivered high-quality results under pressure by adapting quickly to changing circumstances in the field environment.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Implemented monitoring tools for proactive identification of potential issues before they became critical problems.
Insurance Agent
AllState
03.2021 - 07.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Managed approximately 20-30 incoming calls, emails and faxes per day from customers.
Assistant Manager/Sales Rep/Social Media Manager
Vape Pkwy
05.2018 - 03.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
PT Clerk
QuikTrip
09.2019 - 07.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Education
Bachelor of Business Administration - Project Management, Entrepreneurship, Marketing
Kennesaw University
Kennesaw, GA12.2018
Magnet Seal College Preparatory Diploma - undefined
Georgia Perimeter Collage and Southwest DeKalb High School
Decatur, GA05.2015
Skills
- Expert in Microsoft Office Suite
- Web design
- Knowledge of HTML/CSS
- Field operations management
- Wireless networking
- Hardware installation
- Network administration
- Mobile device management
- Server management
- Intune device management
- VPN configuration
- Network configuration
- IP addressing and subnetting
- Firewall management
- Switching technologies
- Active directory
- VLAN configuration
- Remote Access
- Local area networks
- Network security
- Routing protocols
Timeline
Field Specialist
Ripple IT
07.2021 - Current
Insurance Agent
AllState
03.2021 - 07.2021
PT Clerk
QuikTrip
09.2019 - 07.2020
Assistant Manager/Sales Rep/Social Media Manager
Vape Pkwy
05.2018 - 03.2021
Magnet Seal College Preparatory Diploma - undefined
Georgia Perimeter Collage and Southwest DeKalb High School
Bachelor of Business Administration - Project Management, Entrepreneurship, Marketing
Kennesaw University
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