Jared Poythress
Grovetown,Georgia
Summary
Energetic and detail-oriented professional with strong ability to adapt quickly to new environments and challenges. Possesses foundational knowledge in operations management and excellent analytical and problem-solving skills. Committed to streamlining processes and enhancing operational efficiency to drive organizational success.
Overview
7
7
years of professional experience
Work History
Operations Specialist
KCH Transportation
10.2022 - 09.2024
- Collected, arranged, and input information into database system.
- Managed approximately 30 incoming calls, emails and faxes per day from customers and carriers.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Streamlined warehouse operations, improving efficiency by redesigning layout and workflow.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
Golf Service Attendant
Augusta Country Club
04.2020 - 11.2022
- Maximized guest enjoyment by promptly addressing concerns or questions regarding course playability or amenities offered onsite.
- Maintained pristine course conditions for an enjoyable golfing experience by performing routine maintenance tasks.
- Improved golfer safety through consistent monitoring of weather conditions and adherence to policies.
- Supported overall golf operations through effective collaboration with groundskeeping teams and other departments as necessary.
- Streamlined the check-in process by efficiently managing tee times and reservations.
- Upheld high cleanliness standards within facility areas including restrooms, dining spaces, and golf carts.
- Helped maintain a well-run bag room operation with organized storage solutions for members'' clubs.
- Assisted 120 customers per day in entering and exiting rides, providing balance support and general directions.
Shift Leader
Chick-Fil-A
01.2020 - 03.2020
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Team Member
Chick-Fil-A
10.2018 - 01.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Car Attendant
Sparkle Car Wash
05.2017 - 07.2017
- Safeguarded customer property, thoroughly checking vehicles for personal items before starting cleaning process.
- Delivered exceptional service , resulting in numerous positive reviews on social media platforms and online review sites.
- Checked tools and equipment to prevent accidents and injuries.
- Monitored and maintained organized work space, confirming efficient operations.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Promoted special offers and discounts to customers to maximize sales.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Built trustful relationships with customers to encourage return visits.
- Maintained clean and orderly work station.
Education
Bachelor of Business Administration -
Augusta University, James M. Hull College of Business
Augusta, GA05.2022
Skills
- Client Relationship Management
- Team Building & Leadership
- Strategic Planning
- Customer Service
- Time Management
- Process planning
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Attention to detail
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved conflicts at shippers and receivers which led to improved timely pickup and delivery of goods.
- Resolved product issue through consumer testing.
- Achieved Cost Reduction through effectively helping with negotiating with drivers on rates per mile.
Languages
English
Full Professional
Timeline
Operations Specialist
KCH Transportation
10.2022 - 09.2024
Golf Service Attendant
Augusta Country Club
04.2020 - 11.2022
Shift Leader
Chick-Fil-A
01.2020 - 03.2020
Team Member
Chick-Fil-A
10.2018 - 01.2020
Car Attendant
Sparkle Car Wash
05.2017 - 07.2017
Bachelor of Business Administration -
Augusta University, James M. Hull College of Business
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