Jared Rice
STONE MOUNTAIN,GA
Summary
Resourceful customer service representative with exemplary skills in customer satisfaction, time management and service coordination.
Overview
13
13
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
State Farm
Dunwoody, GA
08.2015 - 06.2025
- Evaluated automobile and casualty claims to determine liability and appropriate settlement amounts.
- Conducted thorough investigations, gathering evidence to support claim decisions and mitigate risk.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Custodian
Dunwoody Elementary School
Dunwoody, GA
04.2015 - 08.2015
- Operated cleaning equipment including floor buffers, vacuums, and pressure washers.
- Collaborated with staff to address maintenance needs and improve facility conditions.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Order Picker
HD Supply
Norcross, GA
06.2013 - 04.2015
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Selected, packed, and prepared orders for shipment with high accuracy.
- Conducted inventory counts to maintain stock levels and prevent discrepancies.
- Collaborated with team members to optimize picking processes and reduce order fulfillment time.
- Trained new employees on safety protocols and operational procedures in warehouse environment.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
Customer Service Representative
Home Depot
Snellville, GA
05.2012 - 06.2014
- Assisted customers with inquiries, providing accurate information and efficient solutions.
- Managed customer accounts, ensuring data accuracy and timely updates.
- Resolved complaints and issues, maintaining high levels of customer satisfaction.
- Processed orders and transactions, ensuring prompt service delivery.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Business Management
Albany State University
Albany, Georgia, GAHigh School Diploma -
Stone Mountain High School
Stone Mountain, GA05-2008
Skills
- Customer service excellence
- Claim resolution
- Casualty claims handling
- Attention to detail
- Problem-solving abilities
Timeline
Claims Adjuster, Automobile and Casualty
State Farm
08.2015 - 06.2025
Custodian
Dunwoody Elementary School
04.2015 - 08.2015
Order Picker
HD Supply
06.2013 - 04.2015
Customer Service Representative
Home Depot
05.2012 - 06.2014
No Degree - Business Management
Albany State University
High School Diploma -
Stone Mountain High School