Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
CASH APPLICATION/DATA ENTRY SPECIALIST
1ST Network Solutions
08.2024 - Current
Scanned documents and saved in database to keep records of essential organizational information.
Corrected data entry errors to prevent later issues such as duplication or data degradation.
Compiled data and reviewed information for accuracy prior to input.
Completed data entry tasks with accuracy and efficiency.
Verified data files prior to entry to maintain high data accuracy.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
Filed reports and posted daily batches in system.
Maintained accurate records of customer payments.
Collaborated with customers to resolve disputes.
PATIENT SPECIALIST REPRESENTATIVE
Continuum Global Solutions
03.2022 - 08.2024
Verify patient insurance eligibility and accurately enter patient information into the healthcare system
Provide exceptional customer service, maintaining clear and compassionate communication with patients and medical staff
Process patient payments, ensuring precise record-keeping for both cash and credit card transactions
Uphold strict confidentiality protocols while facilitating communication between patients and various departments, and effectively resolve customer complaints through established procedures.
CAR SALES CONSULTANT
Champion Auto Sales
09.2020 - 02.2022
Engaged with clients to provide comprehensive information on vehicle options, facilitating informed purchase decisions through detailed explanations of features and capabilities during demonstrations and test drives
Managed all aspects of vehicle transaction paperwork, including tag registration and issuance of temporary tags, ensuring accuracy and compliance with relevant regulations
Conducted thorough pre-delivery reviews of vehicles to confirm the execution of additional installations and the rectification of any damages, guaranteeing customer satisfaction with final product delivery.
CLAIMS PROCESSOR
Conduent
08.2017 - 09.2020
Maintained high standards of cleanliness and sanitation by thoroughly cleaning and restocking patient rooms, ensuring a safe and welcoming environment
Conducted meticulous inspections of storage areas and carts to maintain organization and inventory accuracy
Adhered to strict safety protocols while handling cleaning chemicals, effectively preventing accidents and injuries in the workplace.
Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
DATA ENTRY CLERK
State Of Florida
01.2015 - 07.2017
Addressed and resolved customer inquiries efficiently, ensuring minimal call wait times and maintaining up to date customer account records
Provided personalized assistance and advice to meet the diverse needs of customers, enhancing their satisfaction and service experience
Uphold high standards of cleanliness and organization by responsibly disposing of waste, contributing to a professional and welcoming work environment.
Analyzed large datasets to identify trends, patterns and correlations for business insights.
Delivery Driver
Amazon
03.2012 - 07.2015
Delivered packages to customer doorsteps and business offices.
Kept detailed mileage and fuel reports to track overall fuel costs.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Operated vehicle safely in highly congested areas with no traffic violations.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Data Systems Administrator / Helpdesk Technician at 1st Marine Division, Division Network Operation CenterData Systems Administrator / Helpdesk Technician at 1st Marine Division, Division Network Operation Center