JAROD LEWIS
Albany
Summary
Highly motivated and result-driven individual bringing experience in handling of heavy machinery, customer service, and inventory control. Willing to embrace the opportunity to join any valued organized and to be universal in as many categories of the work field as possible Detail-oriented worker with reliable work ethic and dedication to comprehensive task completion on strict budgets and timelines. Proficient in inventory management, project planning, and team collaboration.
Overview
12
12
years of professional experience
Work History
Track Laborer
Norfolk Southern
01.2019 - Current
- Adapted schedules and work timelines to meet productivity targets and maximize railway safety.
- Repaired damaged track parts and welded new components to existing parts.
- Cut back vegetation at key points along tracks to maintain adequate field of vision and safety standards for long-term use.
Customer Service Representative
TTEC
02.2017 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Package Handler
Frito-Lay Inc
12.2017 - 12.2018
- Ensured package containers were loaded into forklift and transported into packaging areas.
- Coordinated procedures for facility and equipment maintenance or modification
Warehouse Supervisor
Farmers Home Furniture
10.2015 - 12.2017
- Handled furniture and parcel delivery schedules, return and transfer processes and the oversight of daily warehouse operations.
- Maximized customer satisfaction by providing fast service and resolving issues in a timely manner.
- Managed merchandise inventory transactions
Detailer
Sunbelt Ford Of Cordele
11.2015 - 06.2016
- Completed vehicle inspections prior to service and afterwards to ensure there was no damage
- Detailed cars and trucks daily for auto dealership
- Supported technicians in equipment maintenance and repair
Front Desk Attendant
Holiday Inn Express & Suites Carrollton West
09.2012 - 05.2015
- Acted as the first point of contact to greet and welcome customers in a friendly, courteous manner
- Attended to the needs of visitors by aiding and providing customer service in a fast-paced environment.
- Collected deposits, fees and payments
Education
Associate of Science - Sports & Fitness Management
South Georgia Technical College
Americus, GA11 2018
Skills
- Fast learner
- Communication skills
- Heavy lifting
- Reparative maintenance
- Time management
- Excellent work ethic
- Equipment operation
- Team Leadership
- Customer Service
- Customer Relations
- Problem Resolution
- Call center experience
Timeline
Track Laborer
Norfolk Southern
01.2019 - Current
Package Handler
Frito-Lay Inc
12.2017 - 12.2018
Customer Service Representative
TTEC
02.2017 - 01.2019
Detailer
Sunbelt Ford Of Cordele
11.2015 - 06.2016
Warehouse Supervisor
Farmers Home Furniture
10.2015 - 12.2017
Front Desk Attendant
Holiday Inn Express & Suites Carrollton West
09.2012 - 05.2015
Associate of Science - Sports & Fitness Management
South Georgia Technical College
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