Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jarred Tompkins

Columbus

Summary

AML Associate with expertise in compliance and enhanced due diligence at Alpaca. Proficient in suspicious activity reporting and financial crime investigation, excelling in high-pressure environments. Strong attention to detail and ability to foster partnerships that drive efficiency and growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

AML Associate

Alpaca
10.2023 - Current
  • Conducted daily monitoring of brokerage activities for Alpaca and partner firms.
  • Reviewed KYC and AML checks, including enhanced due diligence for high-risk users.
  • Utilized fraud monitoring software to prevent ACH and securities fraud.
  • Filed Suspicious Activity Reports (SARs) as required.
  • Monitored IP alerts on a daily basis.
  • Scanned for matches with OFAC, DowJones and internal DNDBW lists daily.
  • Managed simultaneous tasks while ensuring meticulous attention to detail.

Partner Operations Associate

DriveWealth
04.2022 - 10.2023
  • Acted as brand ambassador for DriveWealth, representing partner interests to the company.
  • Responded proactively to partner inquiries through omni-channel support methods.
  • Facilitated client transactions including onboarding, deposits, withdrawals, and transfers.
  • Collaborated with settlements, technology, and compliance departments to resolve partner issues efficiently.
  • Cultivated industry and product knowledge to enhance partner and client support.
  • Identified opportunities for growth and improved efficiency within the team.

Licensed Customer Experience Representative

Robinhood
Lake Mary
04.2021 - 04.2022
  • Delivered exceptional customer experiences through phone, email, and chat channels.
  • Drove continuous improvement initiatives by identifying customer needs and enhancing service methods.
  • Developed deep mastery of complex financial concepts, including equities trading, margin, and options trading.

Risk Advisor

Allstate Insurance
Daphne
11.2020 - 02.2021
  • Achieved sales growth across various interaction modes, including inbound, outbound, and digital channels.
  • Utilized strong sales techniques to uncover customer needs and identify coverage gaps.
  • Monitored risk assessments and assessed validity using industry-specific methods.
  • Conducted regular reviews of existing policies and procedures to identify areas of risk exposure.

Retail Store Manager

Universal Wireless
Spanish Fort
05.2020 - 11.2020
  • Established and exceeded organizational performance targets consistently.
  • Provided leadership to create ideal customer experiences at all times.
  • Answered customer inquiries regarding billing, services, equipment, and repairs.
  • Encouraged and supported associate growth across retail locations.
  • Fostered an inspiring environment to motivate associates towards exceeding goals.
  • Oversaw store operations, including opening, closing, compliance, cash handling, and inventory management.
  • Coordinated sales promotions and marketing events to enhance customer visibility and flow.
  • Managed human resources functions including hiring, training, and associate lifecycle activities.

Field Service Technician

Mobile Technologies Inc
Columbus
03.2019 - 05.2020
  • Perform retail merchandising, new product installations and resets for major brands such as Samsung and Apple at big box retailers such as Costco and Sams.
  • Perform 'brand defender' visits at Best Buy on behalf of AMD.
  • Perform setup of retail security for mobile devices at new retail stores.
  • Log into ticketing system daily for scheduled work.
  • Perform visits on scheduled date and time.
  • Diagnose and repair electronic and mechanical issues.
  • Ensure compliance as required by client agreement and / or scope of work.
  • Communicate escalations to manager.
  • Keep workspace neat and clean during service.
  • Complete a detailed onsite survey upon completion of work.
  • Covered some DFM duties while acting DFM was at headquarters for a week.
  • Won Technician of the Quarter (Silver) for Q4 2019.

In Home Sales Consultant

AT&T Mobility
Columbus
08.2018 - 02.2019
  • Provide in home customer support and sales to current customers of AT&T home services.
  • Offer all current promotions and sales to customers to persuade them to switch to AT&T.
  • Maintain contact with customers throughout the sales process and fix any issues presented.
  • Perform tech support on mobile devices and process data transfers.

Assistant Store Manager

AT&T Mobility
Augusta
08.2017 - 08.2018
  • Handle day to day operations, inventory, merchandising, scheduling, time management, driving sales and any other duties that arise with running a multi million dollar business.
  • The primary duty is coaching and development of representatives.
  • Knowing employees motivations, personalities and characteristics to motivate and develop them to be the best representatives they can be.
  • Each day striving to be a servant leader and work for my employees while inspiring them to work for me.
  • Perform tech support on customer mobile devices and store equipment.

Retail Sales Consultant

AT&T Mobility
Columbus
12.2014 - 08.2017
  • Develop and attain customer experience and sales objectives for store.
  • Sell all products and services offered by the Company.
  • Meet all sales objectives.
  • Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
  • Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features.
  • Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
  • Handle service inquiries from customers.
  • Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
  • Perform tech support and data transfers for customer mobile devices.
  • Ensure an extraordinary customer experience.

Education

High School Diploma - General Education

Shaw High School
Columbus, GA
01.2009

Skills

  • AML compliance and enhanced due diligence
  • Sanctions screening and regulatory reporting
  • Suspicious activity reporting
  • Financial crime investigation and audit support
  • Technical acumen

Certification

  • FINRA Series 7
  • FINRA Series 63

Timeline

AML Associate

Alpaca
10.2023 - Current

Partner Operations Associate

DriveWealth
04.2022 - 10.2023

Licensed Customer Experience Representative

Robinhood
04.2021 - 04.2022

Risk Advisor

Allstate Insurance
11.2020 - 02.2021

Retail Store Manager

Universal Wireless
05.2020 - 11.2020

Field Service Technician

Mobile Technologies Inc
03.2019 - 05.2020

In Home Sales Consultant

AT&T Mobility
08.2018 - 02.2019

Assistant Store Manager

AT&T Mobility
08.2017 - 08.2018

Retail Sales Consultant

AT&T Mobility
12.2014 - 08.2017

High School Diploma - General Education

Shaw High School

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Jarred Tompkins