Jarrel Leonard
Cumming
Summary
Dynamic leader with a proven track record, adept in operations management and team building. Excelled in fostering client relationships and driving profitability, achieving a significant increase in client base. Skilled in P&L management and problem resolution, consistently delivering projects on time and within budget, ensuring long-term success and high employee satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Mary Lucilles
11.2022 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Senior Development Manager
Cognia
04.2019 - 11.2022
- Mentored junior team members, fostering an environment of continuous learning and skill development.
- Managed a diverse portfolio of projects while maintaining a focus on delivering high-quality solutions tailored to each client's unique needs.
- Developed comprehensive project plans and schedules, ensuring projects were delivered on time and within budget constraints.
- Implemented data-driven decision-making processes to prioritize feature development based on customer feedback and market trends.
Business Development Manager
Technipower
02.2018 - 04.2019
- Increased client base by identifying new business opportunities and creating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met.
- Developed customized solutions for clients based on a deep understanding of their unique points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Bar Manager/Server
Ocean & Acre
08.2015 - 01.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Enhanced team productivity through effective scheduling and task delegation.
Administrative Assistant
Sugar Ray Leonard, Inc.
06.2009 - 07.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Arts - Media Production
Middle Tennessee State University
Murfreesboro, TN06-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Training and development
- Schedule management
- P&L management
- Advertising and marketing
- Account management
Certification
SerVsafe
Timeline
General Manager
Mary Lucilles
11.2022 - 12.2024
Senior Development Manager
Cognia
04.2019 - 11.2022
Business Development Manager
Technipower
02.2018 - 04.2019
Bar Manager/Server
Ocean & Acre
08.2015 - 01.2019
Administrative Assistant
Sugar Ray Leonard, Inc.
06.2009 - 07.2015
Bachelor of Arts - Media Production
Middle Tennessee State University
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