Jarrel Rosser
Atlanta
Summary
High-performing operations and business professional with experience spanning insurance claims, healthcare administration, and railroad transportation. Recognized for sound judgment in high-risk environments, cross-functional leadership, and data-informed decision-making. Proven ability to manage complex workflows, ensure regulatory compliance, and deliver results in fast-paced, high-accountability roles. Targeting management-track, operations leadership, and corporate roles with strong growth opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Train Dispatcher
Norfolk Southern
Atlanta
06.2025 - 12.2025
- Directed real-time train operations across assigned corridors, balancing safety, efficiency, and service reliability.
- Executed high-stakes operational decisions impacting crew safety, asset utilization, and on-time performance.
- Interpreted federal railroad regulations and internal operating rules to maintain full compliance.
- Partnered with field leadership and operations managers to mitigate service disruptions and operational risk.
- Demonstrated composure and accountability in a mission-critical, 24/7 operating environment.
Claims Adjuster
Kemper Insurance
Birmingham
09.2024 - 06.2025
- Led end-to-end resolution of complex insurance claims, applying policy interpretation and financial judgment.
- Negotiated settlements while protecting company interests and maintaining regulatory compliance.
- Managed a large claims inventory with strict service-level expectations and audit standards.
- Provided clear, professional guidance to customers during high-stress situations.
- Identified risk exposure trends and escalated issues to leadership when appropriate.
- Conducted thorough investigations of insurance claims, ensuring compliance with company policies and regulations.
Claim Coordinator
Blue Cross & Blue Shield
Birmingham
06.2024 - 09.2024
- Reviewed and adjudicated claims appeals requiring analytical review of policy language and medical documentation.
Youth Development Professional
Boys & Girls Club
Rome
03.2022 - 07.2022
- Led structured programs emphasizing leadership, accountability, and personal development.
- Mentored youth while managing behavioral and safety considerations.
- Collaborated with families and staff to support consistent developmental outcomes.
Education
Bachelor of Science - Business Administration & Management
Miles College
Fairfield,Al05.2024
Skills
- Operations & Dispatch Leadership
- Risk Mitigation & Compliance
- Process Optimization
- Regulatory & Policy Interpretation
- Data-Driven Decision Making
- Stakeholder & Executive Communication
- High-Volume Case & Workflow Management
- Conflict Resolution & Negotiation
Certification
Property & Casualty Adjuster License
Timeline
Train Dispatcher
Norfolk Southern
06.2025 - 12.2025
Claims Adjuster
Kemper Insurance
09.2024 - 06.2025
Claim Coordinator
Blue Cross & Blue Shield
06.2024 - 09.2024
Youth Development Professional
Boys & Girls Club
03.2022 - 07.2022
Bachelor of Science - Business Administration & Management
Miles College