Jaruan Abrams
Decatur
Summary
Dynamic individual with hands-on experience in banking and information technology and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Warehouse Operator
BGDC Distribution
05.2022 - Current
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
IT Support Specialist
Chime Solutions
06.2021 - 06.2022
- Well versed training with data software systems: WireShark, Active Directory, Cisco Anyconnect, Global Protect, Avaya, Citrix, Solar Winds, and Eclipse.
- Provided hybrid client support for hardware and software dilemmas while using ticketing system and company documentation requirements.
- Averaging 30-50 tickets daily for computer systems and equipment and set up.
- Researched and identified solutions to technical problems.
Fraud Servicing Intern
Bank of America
02.2021 - 07.2021
- Analyzed data and patterns to recognize and prevent fraud, servicing up to 40 clients each day assisting with fraud and general account issues.
- 70% of daily duties included fraudulent activity monitoring on customer accounts.
- Assisting customers with digital banking solutions, inquiries and transactions, and financial disputes.
- Participated in weekly team review meetings and monthly performance audits.
Education
IT Certification - Information Technology
Atlanta Metropolitan State College (Official)
01.2021
Bachelor of Science - Data Science
Georgia State University
Atlanta, GA05-2027
Certification - Information Technology
Year Up
01.2021
Skills
- Data Analytics
- Microsoft Software
- Data Software(s)
- Network diagnostics
- Dispute resolution
Websites
Timeline
Warehouse Operator
BGDC Distribution
05.2022 - Current
IT Support Specialist
Chime Solutions
06.2021 - 06.2022
Fraud Servicing Intern
Bank of America
02.2021 - 07.2021
Certification - Information Technology
Year Up
IT Certification - Information Technology
Atlanta Metropolitan State College (Official)
Bachelor of Science - Data Science
Georgia State University
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