Jarvette Shotwell
Austell
Summary
Dynamic Bank Teller Supervisor at Chase Bank with a proven track record in enhancing customer satisfaction and branch operations. Skilled in cash handling and staff training, I successfully increased account retention through proactive outreach and boosted profitability by optimizing fee structures. Committed to compliance and quality control, I foster teamwork and drive performance improvements.
Overview
8
8
years of professional experience
Work History
Bank Teller Supervisor
Chase Bank
06.2017 - Current
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
- Maximized branch profitability by analyzing fee structures, adjusting pricing strategies as necessary based on competitive market conditions.
- Boosted operational efficiency with detailed reporting on teller performance metrics, enabling targeted improvements where needed most.
- Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
- Examined tellers' reports of daily transactions for accuracy.
- Promoted bank's products and services by consistently cross-selling to customers.
- Created financial dashboards to provide insights into key performance indicators.
- Complied with established internal controls and policies.
Education
Finance
Lithia Springs
Douglasville, GA08-2026
Skills
- Customer relationship building
- Branch operations
- Staff training and development
- Cash handling expertise
- Transaction processing accuracy
- Audit preparation
- Policy enforcement
- Workflow optimization
- Financial product sales
- Money orders
- Cash handling and management
- Customer engagement
- Staff management
- Quality control
- Consumer banking
- Banking product sales
- Transaction processing
- Cash auditing
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Bank Teller Supervisor
Chase Bank
06.2017 - Current
Finance
Lithia Springs
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