Jase Hood
Gainesville
Summary
Knowledgeable Gym Associate with robust background in assisting gym members and maintaining fitness facilities. Proficient in providing excellent customer service and ensuring clean, safe workout environment. Demonstrated ability to use strong communication and organizational skills to support team goals and enhance member satisfaction.
Experienced with fitness facility operations, member assistance, and equipment maintenance. Utilizes strong communication and customer service skills to enhance member experiences. Knowledge of creating welcoming environments and maintaining high standards of cleanliness and safety.
Overview
4
4
years of professional experience
Work History
Front Desk Sales Associate
Union General Wellness Center
06.2023 - Current
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Assisted in training new team members on company policies and best practices for optimal performance.
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Enforced rules and held customers accountable for not following gym regulations.
- Promoted gym events and programs through social media platforms, resulting in higher attendance and engagement rates.
- Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.
- Established a positive gym culture by fostering connections among members through organizing social events and encouraging member interaction during group classes.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
Front of House Team Member
Chick-fil-A
08.2022 - 05.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
Host
Rib Country
06.2021 - 05.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Education
Business Management
University of North Georgia
Dahlonega, GA05-2028
High School Diploma -
Union County High School
Blairsville, GA05.2024
Skills
- Goal oriented
- Building relationships
- Fitness knowledge
- Facility cleanliness
- Goal setting assistance
- Social media promotion
- Personal training
Timeline
Front Desk Sales Associate
Union General Wellness Center
06.2023 - Current
Front of House Team Member
Chick-fil-A
08.2022 - 05.2023
Host
Rib Country
06.2021 - 05.2022
Business Management
University of North Georgia
High School Diploma -
Union County High School
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