Jasma Sawyer
Senture
Atlanta
1
Certification
9
years of professional experience
. Dedicated and customer-focused professional with management experience in the fast-food industry and current experience as a Member Engagement Specialist. Skilled in leadership, customer service, conflict resolution, team development, and problem-solving in fast-paced environments. Proven ability to build strong relationships with customers, handle sensitive information professionally, and meet performance goals while maintaining a positive attitude. Adaptable, dependable, and committed to delivering exceptional service and supporting both team and organizational success.
Work History
Member Engagement Specialist
8 Months- Verify patient eligibility and benefit coverage for Medicaid and other insurance programs using internal systems and payer portals.
- Review benefit details including covered services, limitations, authorization requirements, and effective dates.
- Communicate benefit information clearly to members, providers, and internal departments to ensure accurate service delivery.
- Identify coverage discrepancies, missing information, or eligibility issues and initiate resolution following established procedures.
- Document verification results, case notes, and updates accurately in compliance with HIPAA and agency standards.
- Coordinate with providers, eligibility teams, and insurance representatives to confirm benefits and resolve billing or coverage concerns.
- Maintain current knowledge of Medicaid policies, benefit structures, and regulatory updates to ensure accurate verification.
- Ensure timely processing of benefit verifications to support claims, authorizations, and patient access to care.
- Handle sensitive information with discretion while delivering professional and empathetic customer service.
- Remote
Assistant General Manager
10 Months- Trained and mentored staff in product knowledge and customer service best practices.
- Coordinated daily store operations to enhance customer experience and optimize sales.
- Implemented inventory management procedures to reduce stock discrepancies and improve accuracy.
- Oversaw scheduling and staffing needs, ensuring optimal coverage during peak hours.
- Resolved customer complaints efficiently, fostering loyalty through effective conflict resolution techniques.
- Collaborated with upper management on strategic initiatives that improved overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Restaurant General Manager
3 Years 7 Months- Developed staff schedules to maintain adequate coverage during peak hours.
- Implemented inventory control measures to reduce waste and improve stock management.
- Trained and mentored team members on customer service standards and food safety protocols.
- Conducted regular performance evaluations to enhance employee development and retention.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Collaborated with suppliers to negotiate better pricing for inventory purchases.
- Streamlined kitchen workflows to enhance speed of service without compromising quality.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Cashier
3 Years 10 Months- Maintained accurate cash drawer, balancing receipts and cash at end of shifts.
- Assisted customers in locating products and provided information on store policies.
- Collaborated with team members to maintain cleanliness and organization of checkout area.
- Resolved customer inquiries and issues promptly, enhancing overall shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma
Skills
Performance tracking
Brand representation
Survey design
Teamwork
Problem-solving
Teamwork and collaboration
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Critical thinking
Organizational skills
Team leadership
Certification
- Serve Safe Certified (Food Safety)
- Serve Safe Management certification
Timeline
Member Engagement Specialist
Senture
12.2025 - CurrentRead More
Assistant General Manager
KPOT
02.2025 - 12.2025Read More
Restaurant General Manager
Wendys Restaurant
04.2021 - 11.2024Read More
Cashier
Walmart
05.2017 - 03.2021Read More
Cornerstone Correspondence Christian Academy
High School Diploma
Read More