Jasmen Sellers
Macon,Georgia
Summary
Detail-oriented healthcare professional with 10+ years of experience in medical administration, patient financial services, and insurance verification. Skilled in supporting fast-paced clinical and remote healthcare environments with accuracy, empathy, and strong communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Financial Services Representative
SSM Health
Remote
06.2024 - 06.2025
- Verified insurance eligibility and provided cost estimates for inpatient and outpatient services.
- Served as liaison between patients, insurance providers, and internal departments to ensure financial clearance.
- Assisted patients with billing questions and maintained accurate EMR records.
Patient Services Representative
Acclara Revenue Cycle
Remote
01.2023 - 01.2024
- Managed high-volume scheduling for specialty practices.
- Verified insurance benefits and registered patients.
- Collaborated with providers and payers to support accurate billing workflows.
- Performed KPI’s
- Team leader for Orthopedic referrals
Assistant Manager
Miami Beach Pediatrics
Miami
01.2022 - 01.2023
- Oversaw front-desk operations, insurance processing, referrals, and inventory while improving workflow efficiency and patient satisfaction.
- Coordinated with hospitals and Moms to insure Dr was available for NewBorn visits.
- Completed administrative tasks such as scheduling travel for Dr.s, house calls, payroll, and all office billing.
- Coordinated team meetings to align goals and foster collaboration among clinical staff.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved patient satisfaction by addressing and resolving complaints promptly.
Medical Office Specialist
St. Joseph’s Mercy Care
Atlanta, Georgia
01.2017 - 01.2021
- Managed patient intake, scheduling, insurance eligibility, copy collection, and compliance support for community health programs.
- Completed KPI’s for all clinics within the organization.
- Assisted case management by obtaining all necessary information need for housing, insurance and patient care.
- Enrolled and reenrolled patients into the Ryan White program annually.
- Promoted to financial counselor in my last year of employment
- Received, recorded and filed medical payments by check, cash, and credit card.
Executive Assistant
Darden Systems
Atlanta, Georgia
01.2010 - 01.2017
- Provided executive-level administrative support, managed scheduling and communications, and prepared reports with accuracy and discretion.
- Identified process improvement opportunities within administrative workflows, leading to enhanced productivity and reduced turnaround time.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Booked and coordinated travel for staff.
Administrative Assistant / Department Floater
Emory University Hospital
Atlanta, Georgia
01.2015 - 01.2016
- Supported outpatient check-ins, scheduling, referrals, charge entry, and pre-procedure documentation across multiple departments.
- Coordinated communication between medical staff and patients, improving response times and satisfaction ratings.
- Placed calls to patients regarding pre surgery and post surgery instructions.
Education
High School Diploma -
Stephenson High School
Stony Point, NY05.2008
Skills
- Insurance Verification
- Patient Scheduling
- Medical Billing Support
- Referral Coordination
- Revenue Cycle Operations
- EMR Documentation
- Customer Service
- Multiline Phone Systems
Certification
- Certified Nursing Assistant (CNA)
- CPR Certified
- Infectious Disease Certified
- Epic
- Athena
- Cerner
- Revolution EHR
- OfficeMate
- Microsoft Office
- Google Workspace
- ZocDoc
Timeline
Patient Financial Services Representative
SSM Health
06.2024 - 06.2025
Patient Services Representative
Acclara Revenue Cycle
01.2023 - 01.2024
Assistant Manager
Miami Beach Pediatrics
01.2022 - 01.2023
Medical Office Specialist
St. Joseph’s Mercy Care
01.2017 - 01.2021
Administrative Assistant / Department Floater
Emory University Hospital
01.2015 - 01.2016
Executive Assistant
Darden Systems
01.2010 - 01.2017
High School Diploma -
Stephenson High School