Jasmin Pierce
Savannah
Summary
Experienced hospitality professional prepared for supervisory responsibilities. Skilled in financial auditing, customer service, and problem-solving. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable in ensuring accuracy, compliance, and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Night Audit Supervisor
Hilton Garden Inn Hotel
08.2024 - Current
- Streamlined the night audit process through thorough review and implementation of improved procedures.
- Received and transferred incoming phone calls via switchboard.
- Conducted routine walk-throughs of hotel facilities, ensuring security measures were in place and identifying potential maintenance issues for prompt resolution.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
Store Manager
Loan Max
11.2021 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Science - Dental Hygiene
Savannah Technical College
Savannah, GASkills
- Night audit
- Financial reporting
- Inventory management
- Cash handling
- Customer service
- Team building
- Issue resolution
- Employee training
- Strong attention to detail
- Team leadership
- Guest relations
- Sales tracking
Accomplishments
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Promoted to night auditor after 3 months on the job due to exceptional work ethic and exemplary customer service.
Timeline
Night Audit Supervisor
Hilton Garden Inn Hotel
08.2024 - Current
Store Manager
Loan Max
11.2021 - 08.2024
Associate of Science - Dental Hygiene
Savannah Technical College
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