Jasmin Jones
Warner Robins
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
10
10
years of professional experience
Work History
Director of Operations/Senior Recruitment Specialist
Rapid Hire Pro
05.2021 - Current
- Developed and maintained strong relationships with key clients
- Collaborated with internal teams to develop innovative solutions for clients
- Responsible for the development, execution and success of client-facing initiatives
- Supervised a team of 15 people, setting performance goals and providing feedback to ensure productivity
- Presented data-driven insights and recommendations to senior leadership on strategies for enhancing client experiences.
- Mentored junior team members, providing guidance on best practices for managing client relationships and achieving success metrics.
- Collaborated closely with cross-functional teams to ensure seamless delivery of products and services to clients.
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Provided direction and support to teams for aligning individual goals with organizational objectives.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
- Implemented process improvements that enhanced efficiency and productivity within the account management team.
- Monitored performance metrics regularly, identifying areas for improvement in service delivery or account management processes.
Office Manager
The Crenshaw School
01.2015 - 03.2020
- Handled incoming customer inquiries and complaints promptly and professionally
- Experienced in providing administrative and clerical support for school office personnel
- Knowledgeable of pertinent school rules and regulations
- Skilled in managing front office operations, including greeting visitors and answering phone calls
- Proven ability to maintain confidentiality of student records
- Proficient in organizing and maintaining student records
- Managed a team of HR professionals, providing guidance and support in areas of recruiting, selection, and career development
- Developed and implemented comprehensive recruitment strategies to identify, attract, and retain top talent
- Established and maintained strong relationships with hiring managers to ensure the organization's recruitment needs are met
- Developed and maintained policies, procedures, and programs to ensure compliance with state and federal employment laws
- Provided guidance and support to employees regarding employer-related issues such as benefits, payroll, and compensation
- Assisted in the development of promotional materials and events to increase brand visibility and awareness
- Established and maintained good relations with media contacts to ensure positive coverage of the organization
- Designed and maintained a comprehensive communications system to ensure that all internal and external communications are consistent and effective
- Assisted Human Resources Manager in executing all recruitment activities, including job postings, interviews, and reference checks
- Processed new hire paperwork, conducted background checks, and created orientation packages for new employees
- Maintained HR databases, employee records, and personnel files in a timely and accurate manner
- Implemented employee benefits programs, such as medical, dental, vision, and life insurance
- Developed and maintained an excellent working relationship with internal staff and external customers
Education
Bachelors - Business Management
University of Phoenix
Phoenix, AR02-2026
High School -
Macon County High School
Montezuma, Ga05.2012
Skills
- Customer Service
- Time Management
- Marketing
- Client Success
- Leadership
- Building 7 Figure Agency
- Communication
- Problem Solving
- Management
- Organization
- Finance
- Ethics
- Active Listening
- Social Skills
- Customer satisfaction
- Relationship management
- Upselling strategies
- CRM software
- Client onboarding
- Customer relations
- Document review
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
Accomplishments
- 7 Figure Agency. I helped my current company reach 7 figures in 1 year.
Affiliations
- 7 Figure Agency
- Pantheon- Service Titan
Personal Information
Title: Director/Supervisor
Timeline
Director of Operations/Senior Recruitment Specialist
Rapid Hire Pro
05.2021 - Current
Office Manager
The Crenshaw School
01.2015 - 03.2020
High School -
Macon County High School
Bachelors - Business Management
University of Phoenix
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