Jasmin M Lewis
Marietta
Summary
Client service representative with strong administrative support and patient care skills. Proven track record in effective communication and conflict resolution, leading to improved client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Client Service Representative
Quest Diagnostics
Alpharetta
09.2023 - 11.2025
- Prioritized and resolved customer problems efficiently and courteously.
- Handled routine manual and interface issues to minimize disruption.
- Responded competently to incoming customer inquiries, requests, and complaints.
- Followed up promptly to ensure resolution of all issues and concerns.
- Maintained complete and accurate client documentation for reference.
- Reported laboratory results to patients according to established protocols.
Patient Service Representative
AFC Urgent Care
Swampscott
11.2020 - 08.2023
- Delivered comprehensive administrative support to enhance patient care.
- Scheduled and confirmed appointments efficiently to optimize clinic operations.
- Managed patient collections and billing, maintaining accuracy in financial transactions.
- Utilized EHR for precise patient scheduling, ensuring no conflicts.
- Assisted patients with care plans and services, promoting informed decision-making.
- Greeted patients and handled phone inquiries with professional etiquette.
- Provided clerical support through filing, typing, and managing multi-line phone systems.
Student Services Coordinator
Catholic Charities
Lynn
10.2016 - 11.2020
- Assisted students with academic programs and enrollment processes, ensuring smooth transitions.
- Delivered high-quality service via phone and email to support students and staff effectively.
- Provided information on Hi-Set classes and test dates to facilitate student planning.
- Acted as initial contact for new students, addressing inquiries and providing guidance.
- Screened student applications and assisted in processing admission documents.
- Guided prospective students in determining appropriate entry levels and required documentation.
Education
Associate of Arts -
North Shore Community College
Danvers, MA06-2010
High School Diploma -
Lynn English High School
Lynn, MA06-2007
Skills
- Customer relationship management
- Appointment scheduling
- Client documentation
- Billing management
- EHR utilization
- Conflict resolution
Timeline
Client Service Representative
Quest Diagnostics
09.2023 - 11.2025
Patient Service Representative
AFC Urgent Care
11.2020 - 08.2023
Student Services Coordinator
Catholic Charities
10.2016 - 11.2020
Associate of Arts -
North Shore Community College
High School Diploma -
Lynn English High School