Jasmin Prozorac
Calhoun
Summary
Technical professional with over four years of experience diagnosing and resolving complex electrical, mechanical, and customer-reported issues. Skilled in troubleshooting, hardware installation, Windows installation, technical documentation, and customer support. Built and configured custom computers, installed Windows 11, and resolved hardware and BIOS issues independently. Seeking an entry-level IT Help Desk or IT Support Technician position where strong analytical and problem-solving skills can contribute to delivering excellent technical support.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Service Technician
Campers Inn RV
04.2023 - 02.2026
- Diagnose and resolve technical and mechanical issues to reduce client downtime.
- Perform thorough inspections to identify potential problems and prevent breakdowns.
- Install, configure, and test new RV equipment to meet factory specifications.
- Deliver excellent customer service by addressing concerns and providing operational training.
- Collaborate with technicians on troubleshooting complex issues and ensuring timely solutions.
- Diagnosed and repaired various RV systems, including electrical, plumbing, and HVAC.
- Conducted routine maintenance checks to ensure optimal vehicle performance and safety standards.
- Collaborated with team members to troubleshoot complex mechanical issues efficiently.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Lot Porter
Open Roads Complete RV
06.2020 - 06.2023
- Transported and positioned RVs, 5th wheel campers, and motorhomes across sales lots.
- Performed detailed cleaning, washing, and waxing of vehicles for customer deliveries.
- Operated forklifts daily to move and organize units for technicians.
- Delivered purchased RVs to customer locations using shop truck.
- Maintained cleanliness of sales lots, shop truck, and equipment.
Lot Porter
Bartow Trailer Sales
02.2019 - 01.2020
- Assisted with lot operations including opening, closing, and trailer setup.
- Performed maintenance and assembly on dump trailers, car haulers, and goosenecks.
- Unloaded shipments using forklifts and prepared trailers for display.
- Maintained lot appearance through landscaping and routine upkeep.
- Conducted inventory and supported sales staff with unit identification and labeling.
Concrete Laborer
Metromont Corporation
08.2015 - 10.2019
- Read and interpreted project blueprints to prioritize tasks and ensure accuracy.
- Operated power tools and heavy equipment safely and effectively.
- Assisted with reinforcing steel placement and performed heavy labor to support crews.
- Maintained safety compliance and hazard-free work environments.
- Communicated progress and material needs to supervisors.
- Assisted in preparing job sites by setting up forms and reinforcing structures.
- Set wood and other forming materials to prepare for concrete pours.
- Maintained clear communication with supervisors regarding project progress, addressing potential issues or delays promptly.
Education
GED -
Chattahoochee Technical College
Acworth, GA10-2020
Skills
Operating Systems: Windows 10, Windows 11
Hardware: PC Assembly, Hardware Installation, BIOS/UEFI Configuration, Driver Installation, Computer Diagnostics
Troubleshooting: Hardware Troubleshooting, Technical Problem Solving, System Diagnostics, Preventive Maintenance
Software: Microsoft Office 365, Windows Installation, Software Configuration
Customer Support: Technical Support, Customer Service, Documentation, Communication, Time Man
TECHNICAL PROJECTSCustom Desktop Computer Build- Selected and assembled compatible PC components, including CPU, motherboard, RAM, SSD, graphics card, power supply, and cooling system
- Configured BIOS/UEFI settings and successfully installed Windows 11 from bootable installation media
- Installed motherboard chipset, graphics, audio, and network drivers
- Diagnosed and resolved POST failures, DRAM issues, BIOS configuration problems, and boot errors
- Tested system stability and verified proper hardware operation after installation
Certification
CERTIFICATIONS
CompTIA A+ — Currently Studying
Timeline
Service Technician
Campers Inn RV
04.2023 - 02.2026
Lot Porter
Open Roads Complete RV
06.2020 - 06.2023
Lot Porter
Bartow Trailer Sales
02.2019 - 01.2020
Concrete Laborer
Metromont Corporation
08.2015 - 10.2019
GED -
Chattahoochee Technical College