Summary
Overview
Work History
Education
Skills
Timeline
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Jasmina Suljic

Lawrenceville

Summary

Dynamic Customer Service Manager with a proven track record, enhancing service quality and customer satisfaction. Skilled in problem-solving and proficient in Microsoft Excel, I successfully trained teams and streamlined processes, fostering loyalty and achieving operational excellence. Committed to high standards and effective communication.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

USA Express Auto Sales
01.2021 - 04.2025
  • Assisted in resolving customer inquiries, enhancing service quality and satisfaction.
  • Provided training on best practices for handling customer complaints and inquiries.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Receptionist

The Doctors Inn
03.2018 - 08.2020
  • Supported office staff by handling incoming calls, directing inquiries, and providing information to clients.
  • Trained new receptionists on operational procedures and systems, enhancing team productivity and service quality.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Retail Sales Associate

Massage Envy
09.2017 - 07.2018
  • Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
  • Implemented visual merchandising strategies, increasing product visibility and sales opportunities.
  • Collaborated with team members to achieve monthly sales targets through effective promotions.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Education

GED -

Des Moines Area Community College
Des Moines, IA

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Adherence to high customer service standards
  • Call center management
  • Deadline oriented
  • Product knowledge
  • Expertise in sales

Timeline

Customer Service Manager

USA Express Auto Sales
01.2021 - 04.2025

Receptionist

The Doctors Inn
03.2018 - 08.2020

Retail Sales Associate

Massage Envy
09.2017 - 07.2018

GED -

Des Moines Area Community College

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Jasmina Suljic