Jasmine Barfiled
McDonough
Summary
Dynamic customer service professional with extensive experience at Allstate Corp, adept at resolving conflicts and enhancing customer loyalty. Proven track record in problem resolution and active listening, driving satisfaction and repeat business. Skilled in data entry and proficient in Microsoft Excel, committed to fostering positive relationships and achieving organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Allstate Corp
02.2020 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
General Manger
RaceTrac
03.2018 - 01.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
Wendy's
05.2014 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Evans High School
Orlando, FL05-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Problem resolution
- Customer relations
- Microsoft Excel
- Payment processing
- Complaint handling
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Customer Value Optimization Specialist DigitalMarketer.
- Microsoft Office Specialist (MOS) - Microsoft.
- LiveChat Expert LiveChat, Inc.
Languages
English
Full Professional
Timeline
Customer Service Representative
Allstate Corp
02.2020 - 07.2024
General Manger
RaceTrac
03.2018 - 01.2024
Manager
Wendy's
05.2014 - 10.2018
High School Diploma -
Evans High School
Similar Profiles
Ashley ParadisAshley Paradis
Insurance Claims Specialist/Remote at Allstate CorpInsurance Claims Specialist/Remote at Allstate Corp
Kendra DottinKendra Dottin
Claim Service Leader at Allstate CorpClaim Service Leader at Allstate Corp
Chantell WilliamsChantell Williams
Insurance Agent at Allstate CorpInsurance Agent at Allstate Corp