JASMINE BRANHAM
Atlanta
Summary
Dynamic professional with extensive experience, excelling in export compliance and documentation management. Proven track record in issue resolution and optimizing customer service processes. Adept at inventory reconciliation and ERP implementation, consistently delivering results while maintaining strong client relationships. Committed to enhancing operational efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Sisecam Resources
Dunwoody
12.2020 - Current
- Assisted customers via phone and email, providing prompt and professional support.
- Handled daily order and Return Merchandise Authorization (RMA) entries.
- Ensured customers received all relevant order documentation, including order acknowledgments, bills of lading (BOLs), certificates of analysis (COAs), and invoices.
- Supported onboarding and setup of new customer accounts, including international/export clients.
- Onboarded export customers and managed end-to-end export shipments, ensuring compliance with international shipping requirements.
- Verified that all export customers received the necessary documentation for cross-border shipments, ensuring smooth customs clearance.
- Worked directly with various international customs brokers to confirm all export paperwork was received, accurate, and complete.
- Entered and maintained records of customer issues and refund requests.
- Researched and resolved customer complaints and inquiries efficiently.
- Established and maintained both domestic and international customer accounts.
- Managed and processed customer billing activities accurately and on time.
- Tracked daily rail and truck shipments to ensure timely delivery and proactively communicated updates to customers.
- Performed month-end inventory reconciliation for terminal locations to ensure accurate stock reporting and compliance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
Accounts Receivables & Cash Posting Clerk
Zep Inc
Atlanta
02.2011 - 11.2024
- Oversaw and optimized national accounts including Enterprise Rental-A-Car, InTown Suites, and Disney.
- Managed collection processes for overdue accounts
- Managed monthly report alongside individual spreadsheets for high-volume accounts.
- Addressed invoice discrepancies including shipping and product complaints.
- Maintained the monthly aging report.
- Updated daily receipt and accurately recorded entries in Daily Cash Log.
- Reviewing and managing national accounts.
- Reviewing and preparing credit card payments.
- Responsible for prepping payment batches and posting to the general ledger.
- Ensured that the Cash Control Log was balanced with the bank deposit.
- Posted payments and adjusted accounts to maintain accurate financial records.
Verified batch totals and reconciled discrepancies in payment batches.
Edited and updated payment batches to ensure data integrity. - Analyzes unidentified payments to establish proper transaction identification.
- Informed manager of all discrepancies associated with payment posting, adjustments, or denials.
- Facilitated implementation of new ERP system
Administrative Assistant
Premier Auto Forms
N. Miami
09.2004 - 12.2006
- Operated 8-line switchboard for incoming call management
- Welcomed customers and clients with professionalism
- Organized and dispatched daily mail to all designated personnel.
- Created and printing labels for all outgoing packages
- Created an efficient filing system to enhance front desk organization
- Collaborated with office manager on delivery services invoice auditing
- Coordinated travel plans, ensuring all necessary arrangements including flight bookings, rental car reservations, and hotel accommodations
- Managed office supply inventory and replenished as needed.
- Supported personnel in executing various projects.
Education
Critical Thinking, Communications, Humanities, English Literature and Art, Marketing and Business Management
Miami Dade University
Miami, FLSkills
- Export compliance
- Documentation management
- Inventory reconciliation
- Payment posting
- Issue resolution
- CRM software
- ERP Implementation
- Transportation management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Sisecam Resources
12.2020 - Current
Accounts Receivables & Cash Posting Clerk
Zep Inc
02.2011 - 11.2024
Administrative Assistant
Premier Auto Forms
09.2004 - 12.2006
Critical Thinking, Communications, Humanities, English Literature and Art, Marketing and Business Management
Miami Dade University
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