Jasmine Briggs
Jonesboro
Summary
Knowledgeable Certified Nursing Assistant with over 12yrs experience and a solid foundation in patient care and support. Proven ability to assist in various medical procedures and enhance patient comfort. Demonstrated efficiency in managing patient records and collaborating with healthcare teams. Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
World Travel Staffing
04.2021 - 01.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Collaborated with fellow CNAs to develop efficient care routines that maximized productivity while maintaining a high standard of care in each facility visited during travels.
- Completed thorough documentation of all patient interactions and interventions for accurate record-keeping purposes.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Patient Care Technician
UW Health Rehab Hospital
09.2019 - 05.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- emptied JP Drains, NG tubes and catheters
- removed catheters
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Charted patient information into Epic
Certified Nursing Assistant
Bright-star Care Staffing
12.2016 - 12.2019
- working In memory care, rehab
- travel CNA
- Combative residents
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Obtained client medical history, including medication information, symptoms and allergies
- Transported patients between rooms and appointments or testing locations
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RN informed of changes
Student Loan Servicer
Great Lakes Higher Education
03.2018 - 06.2018
- Investigated and resolved customer complaints to foster satisfaction.
- Provide the best option to customer to prevent default on student loans
- Offer programs such as income based repayment, Forbearance, deferments
- Inbound/outbound calls
- Faxing, emailing, scan
- Providing federal regulations
Customer Care Specialist
TASC (Total Administration Support Corporation)
11.2017 - 03.2018
- Managing incoming calls and customer service inquiries
- Identify and assess customer’s needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution Keep records of customer interactions
- Process customer accounts and file documents such asf EOB (explanatio of benefits), receipts.
- Take the extra mile to engage customers.
- Verify security information before giving out any information on the customer’s account.
- Verifying debit card information
- Updating customers account FSA and HRA, HSA.
- Checking status of payout
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Medical Scheduler/registrar
UW Health
02.2016 - 01.2017
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
- EPIC, MS, outlook email
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Managed financial documentations such as expense reports and invoices.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed and filed financial documentation for accounting purposes.
- Completed skilled administrative work to support all office staff and operational requirements.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answer incoming calls in a polite and expert manner
- Identify patients with particular needs and solve problems accordingly.
- Enter information in system for appointment scheduling, rescheduling and cancellation.
- Answer calls take messages and route them to suitable staff.
- Perform pre-registration procedures
- Faxes report, scan documents and punch clinical data.
- Verify patient demographic and insurance information before apt.
- Record changes to make sure patients are registered under their present health plan.
- Handle call backs,Update provider program and availability.
- Communicate and interact with all departments effectively and competently
- Maintained the patient privacy
- Verify insurance through forward health, GHC and dean. Check the status of referrals
- Complete registration for new patients also creating MRN for new patients and newborns.
- Triage calls for the RN and complete and work the in baskets.
Certified Nursing Assistant
St. Marys Hospital
04.2015 - 02.2016
- Assess vital signs
- Collects lab samples
- Provided pre- and post-operative care
- Provide high-quality patient care
- Observed and documented patient status
- Assisting nurses with patients
- Effective team collaboration
- Chart accuracy in EPIC
- Stocking nurse station
- Patient relations
- Consistent delivery of empathetic care
- Answering phones
- Transferring calls
- Preserve patient dignity
- Minimize discomfort while carrying out duties such as bedpan changes, emptying drainage bags, bathing, removing catheters and Naso-Gastric Tube, ambulating and rotation therapy, placing telemetry, removing IV
Customer Service Representative
MTM (Medical Transportation Management)
01.2015 - 04.2015
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered constant flow of customer calls
- Inbound Call Center
- Prepare and enter data from scanned documents
- Helped company attain the highest customer service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Scheduling transportation to medical appointments
- Verifying urgency of medical apt.
- Making sure forward health is active.
- Providing all members with confidentiality and making sure Account Information is accurate.
- Sent out bus tickets
Lead Certified Nursing Assistant
Brookdale Senior Living
09.2013 - 01.2015
- memory care facility working with dementia care residents, sun downers, combative
- Assist Residents with Daily Living Which includes using toileting, bathing and washing, dressing/undressing, cooking and serving food, collecting food trays and feeding
- Medication administration
- Helping with other tasks such as recreational and social activities
- Providing assistance to residents who have limited mobility by helping them walk or transporting them in wheelchairs
- Perform administrative tasks such as answering phones and transferring calls
- Greeting visitors
- Provide documentation of care and assistance
Resident Assistant
Fountainhead Homes
01.2013 - 09.2013
- Assist residents with daily Living, which included bathing, toileting, dressing/undressing, ambulation, wound Care, Cooking and preparing breakfast lunch and dinner, serving and feeding/assisting residents
- Catheter care
- Flushing tummy tube
- Changing colostomy bag
- Hoyer lifts
- Providing assistance to residents who have limited mobility by helping them walk or transporting them in wheelchairs
- Medication administration
- I perform administrative tasks such as answering phones and greeting visitors
Personal Care Aide
Community Living Alliance
08.2012 - 01.2013
- Assisted patients with self-administered medications
- Bathing, assisting with dressing
- Wound care
- Hoyer lift
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Ran errands for customers, including shopping, and picking up other necessities.
Resident Assistant
Harmony Assisted Living
06.2012 - 08.2012
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
Sales Associate
Walmart
10.2010 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Answering phones directing calls
- Assisting fitting room.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Lafollette High School
Madison, WINursing
University of Wisconsin - Milwaukee
Milwaukee, WINursing
Madison College
Madison, WISouth College
Atlanta, GASkills
- Claims investigation and research
- Leadership communications
- Optimizing processes
- Woking with multiple screens
- Verifying documentation
- Patient-focused quality service
- Supervisory experience
- Human resource
- Data entry
- Organizational skills
- Documentation expertise
- Office administration
- Scheduling
- Administrative support
- Mail handling
- Accounts payable and receivable
- Loans
- Goal-oriented
- Patient care
- CPR certification
- Strong communication skills
- Payment processing
Certification
- Certified Nurses Assistant
- CBRF
- BCLS Certification
- Federal Clearance
Timeline
Certified Nursing Assistant
World Travel Staffing
04.2021 - 01.2023
Patient Care Technician
UW Health Rehab Hospital
09.2019 - 05.2021
Student Loan Servicer
Great Lakes Higher Education
03.2018 - 06.2018
Customer Care Specialist
TASC (Total Administration Support Corporation)
11.2017 - 03.2018
Certified Nursing Assistant
Bright-star Care Staffing
12.2016 - 12.2019
Medical Scheduler/registrar
UW Health
02.2016 - 01.2017
Certified Nursing Assistant
St. Marys Hospital
04.2015 - 02.2016
Customer Service Representative
MTM (Medical Transportation Management)
01.2015 - 04.2015
Lead Certified Nursing Assistant
Brookdale Senior Living
09.2013 - 01.2015
Resident Assistant
Fountainhead Homes
01.2013 - 09.2013
Personal Care Aide
Community Living Alliance
08.2012 - 01.2013
Resident Assistant
Harmony Assisted Living
06.2012 - 08.2012
Sales Associate
Walmart
10.2010 - 05.2011
Nursing
University of Wisconsin - Milwaukee
High School Diploma -
Lafollette High School
Nursing
Madison College
South College
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