Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Briggs

Atlanta,GA

Summary

Professional medical logistics expert with strong background in time-sensitive deliveries. Known for reliability, adaptability, and commitment to maintaining strict protocols. Skilled in managing routes, ensuring secure and timely transport of medical specimens, and working collaboratively with healthcare teams. Recognized for excellent communication, problem-solving abilities, and consistent focus on achieving results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

1099 Independent Courier Driver

Contractor
05.2022 - Current
  • Deliver medical specimens, prescriptions and supplies efficiently to ensure timely patient care.
  • Navigate complex routes using GPS technology for optimal delivery times.
  • Maintain accurate records of deliveries and inventory management procedures.
  • Adhere to safety protocols and regulations during transport of sensitive materials.
  • Communicate effectively with healthcare professionals regarding delivery statuses.
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Maintain a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.

Box Truck Driver

Glamour Trucking LLC
07.2021 - Current
  • Conduct pre-trip and post-trip inspections to maintain vehicle safety and compliance.
  • Operate 26ft box truck to ensure timely deliveries of goods across designated routes.
  • Collaborate with warehouse staff for efficient loading and unloading of cargo.
  • Follow GPS navigation systems to optimize delivery routes and reduce delays.
  • Maintain accurate records of delivery schedules, mileage, and fuel consumption.
  • Adhere to traffic regulations and company policies to ensure safe driving practices.
  • Operate box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
  • Collaborate closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.

Certified Nursing Assistant

World Travel Staffing
04.2021 - 01.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Collaborated with fellow CNAs to develop efficient care routines that maximized productivity while maintaining a high standard of care in each facility visited during travels.
  • Completed thorough documentation of all patient interactions and interventions for accurate record-keeping purposes.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Patient Care Technician

UW Health Rehab Hospital
09.2019 - 05.2021
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • emptied JP Drains, NG tubes and catheters
  • removed catheters
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Charted patient information into Epic


Certified Nursing Assistant

Bright-star Care Staffing
12.2016 - 12.2019
  • working In memory care, rehab
  • travel CNA
  • Combative residents
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Obtained client medical history, including medication information, symptoms and allergies
  • Transported patients between rooms and appointments or testing locations
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Oversaw and maintained patients' rooms, group living areas and nurse stations
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RN informed of changes

Student Loan Servicer

Great Lakes Higher Education
03.2018 - 06.2018
  • Investigated and resolved customer complaints to foster satisfaction.
  • Provide the best option to customer to prevent default on student loans
  • Offer programs such as income based repayment, Forbearance, deferments
  • Inbound/outbound calls
  • Faxing, emailing, scan
  • Providing federal regulations

Customer Care Specialist

TASC (Total Administration Support Corporation)
11.2017 - 03.2018
  • Managing incoming calls and customer service inquiries
  • Identify and assess customer’s needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Follow up to ensure resolution Keep records of customer interactions
  • Process customer accounts and file documents such asf EOB (explanatio of benefits), receipts.
  • Take the extra mile to engage customers.
  • Verify security information before giving out any information on the customer’s account.
  • Verifying debit card information
  • Updating customers account FSA and HRA, HSA.
  • Checking status of payout
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Medical Scheduler/registrar

UW Health
02.2016 - 01.2017
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
  • EPIC, MS, outlook email
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Managed financial documentations such as expense reports and invoices.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Completed and filed financial documentation for accounting purposes.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answer incoming calls in a polite and expert manner
  • Identify patients with particular needs and solve problems accordingly.
  • Enter information in system for appointment scheduling, rescheduling and cancellation.
  • Answer calls take messages and route them to suitable staff.
  • Perform pre-registration procedures
  • Faxes report, scan documents and punch clinical data.
  • Verify patient demographic and insurance information before apt.
  • Record changes to make sure patients are registered under their present health plan.
  • Handle call backs,Update provider program and availability.
  • Communicate and interact with all departments effectively and competently
  • Maintained the patient privacy
  • Verify insurance through forward health, GHC and dean. Check the status of referrals
  • Complete registration for new patients also creating MRN for new patients and newborns.
  • Triage calls for the RN and complete and work the in baskets.

Certified Nursing Assistant

St. Marys Hospital
04.2015 - 02.2016
  • Assess vital signs
  • Collects lab samples
  • Provided pre- and post-operative care
  • Provide high-quality patient care
  • Observed and documented patient status
  • Assisting nurses with patients
  • Effective team collaboration
  • Chart accuracy in EPIC
  • Stocking nurse station
  • Patient relations
  • Consistent delivery of empathetic care
  • Answering phones
  • Transferring calls
  • Preserve patient dignity
  • Minimize discomfort while carrying out duties such as bedpan changes, emptying drainage bags, bathing, removing catheters and Naso-Gastric Tube, ambulating and rotation therapy, placing telemetry, removing IV

Customer Service Representative

MTM (Medical Transportation Management)
01.2015 - 04.2015
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered constant flow of customer calls
  • Inbound Call Center
  • Prepare and enter data from scanned documents
  • Helped company attain the highest customer service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Scheduling transportation to medical appointments
  • Verifying urgency of medical apt.
  • Making sure forward health is active.
  • Providing all members with confidentiality and making sure Account Information is accurate.
  • Sent out bus tickets

Lead Certified Nursing Assistant

Brookdale Senior Living
09.2013 - 01.2015
  • memory care facility working with dementia care residents, sun downers, combative
  • Assist Residents with Daily Living Which includes using toileting, bathing and washing, dressing/undressing, cooking and serving food, collecting food trays and feeding
  • Medication administration
  • Helping with other tasks such as recreational and social activities
  • Providing assistance to residents who have limited mobility by helping them walk or transporting them in wheelchairs
  • Perform administrative tasks such as answering phones and transferring calls
  • Greeting visitors
  • Provide documentation of care and assistance

Resident Assistant

Fountainhead Homes
01.2013 - 09.2013
  • Assist residents with daily Living, which included bathing, toileting, dressing/undressing, ambulation, wound Care, Cooking and preparing breakfast lunch and dinner, serving and feeding/assisting residents
  • Catheter care
  • Flushing tummy tube
  • Changing colostomy bag
  • Hoyer lifts
  • Providing assistance to residents who have limited mobility by helping them walk or transporting them in wheelchairs
  • Medication administration
  • I perform administrative tasks such as answering phones and greeting visitors

Personal Care Aide

Community Living Alliance
08.2012 - 01.2013
  • Assisted patients with self-administered medications
  • Bathing, assisting with dressing
  • Wound care
  • Hoyer lift
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Ran errands for customers, including shopping, and picking up other necessities.

Resident Assistant

Harmony Assisted Living
06.2012 - 08.2012
  • Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted residents in preparing for activity and social programs.

Sales Associate

Walmart
10.2010 - 05.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Answering phones directing calls
  • Assisting fitting room.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

Lafollette High School

Nursing

University of Wisconsin - Milwaukee

Nursing

Madison College

Skills

  • TWIC certified
  • Bloodborne pathogen certified
  • HIPPA Certified
  • Hazmat certified
  • Documentation expertise
  • Office administration
  • Scheduling
  • Administrative support
  • Mail handling
  • Accounts payable and receivable
  • Goal-oriented
  • supervisor
  • Patient care
  • CPR certification
  • Strong communication skills
  • truck driving
  • Payment processing

Certification

  • Certified Nurses Assistant
  • CBRF
  • BCLS Certification
  • Federal Clearance

Timeline

1099 Independent Courier Driver

Contractor
05.2022 - Current

Box Truck Driver

Glamour Trucking LLC
07.2021 - Current

Certified Nursing Assistant

World Travel Staffing
04.2021 - 01.2023

Patient Care Technician

UW Health Rehab Hospital
09.2019 - 05.2021

Student Loan Servicer

Great Lakes Higher Education
03.2018 - 06.2018

Customer Care Specialist

TASC (Total Administration Support Corporation)
11.2017 - 03.2018

Certified Nursing Assistant

Bright-star Care Staffing
12.2016 - 12.2019

Medical Scheduler/registrar

UW Health
02.2016 - 01.2017

Certified Nursing Assistant

St. Marys Hospital
04.2015 - 02.2016

Customer Service Representative

MTM (Medical Transportation Management)
01.2015 - 04.2015

Lead Certified Nursing Assistant

Brookdale Senior Living
09.2013 - 01.2015

Resident Assistant

Fountainhead Homes
01.2013 - 09.2013

Personal Care Aide

Community Living Alliance
08.2012 - 01.2013

Resident Assistant

Harmony Assisted Living
06.2012 - 08.2012

Sales Associate

Walmart
10.2010 - 05.2011

Nursing

University of Wisconsin - Milwaukee

Nursing

Madison College

High School Diploma -

Lafollette High School

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Jasmine Briggs